At BlueCross BlueShield of Tennessee, we’re building the foundation for an AI‑enabled future—one where our teams work smarter, our operations move faster, and our 3.4 million members experience a more responsive, reliable, and affordable healthcare journey. We’re hiring an AI Workflow Engineer to help drive this work. In this role, you’ll be embedded directly with our Process Improvement team supporting our Treasury and Internal Audit divisions to help them imagine what’s possible beyond today’s tooling. You'll partner directly with business leaders from concept through implementation, identifying opportunities, advising on AI adoption, developing solutions, and supporting training, governance, and long-term ownership. To do that, you’ll need: Experience with Python Understanding of APIs, orchestration tools, and integration patterns Exposure to generative AI, LLM frameworks and/or AI-driven automation in a corporate setting Our ideal candidates will also bring experience in healthcare (other payers, hospital systems, health tech companies) and/or experience working with finance teams. If you’re inspired by our mission, we’d love to hear from you! Notes: While this is a fully remote role, a final onsite interview at our Chattanooga, TN, headquarters will be required. Sponsorship is not available for this role. Job Responsibilities Process Discovery & Business Partnership Partner with security, compliance, and legal teams to ensure workflows adhere to healthcare regulations and internal data governance standards. Support documentation of process gaps, opportunities, and functional requirements. AI Workflow Design & Engineering Integrate AI components with internal systems, APIs, and cloud platforms. Testing, Monitoring & Performance Build and configure AI‑enabled workflows using established design patterns, templates, and frameworks. Assist with integrating internal systems, APIs, and third‑party platforms into end‑to‑end workflows. Adoption, Training & Change Support Assist in stakeholder demos and participate in training sessions to support workflow adoption. Help maintain workflow standards to ensure consistency, reliability, and scalability. Operations, Monitoring & Troubleshooting · Troubleshoot workflow issues, identify root causes, and propose improvements. Job Qualifications Education Bachelor’s degree in STEM (Science, Technology, Engineering or Math) or related field or equivalent work experience required. Master’s degree is a plus. Experience 2+ years of experience in software engineering, automation, AI/ML tools, or workflow solutions and cross-functional delivery. Experience with Python and familiarity with cloud platforms (Azure, AWS, or GCP). Understanding of APIs, orchestration tools, and integration patterns. Exposure to Generative AI, LLM frameworks, or AI‑driven automation. Skills/Certifications Proficiency in Python and common AI/ML or automation libraries. Familiarity with LLM and GenAI frameworks Basic understanding of containerization and deployment tools Strong analytical and problem‑solving abilities. Clear written and verbal communication skills with the ability to document technical work. Ability to translate high‑level goals into workflow requirements and implementation steps. Number of Openings Available 1 Worker Type: Employee Company: BCBST BlueCross BlueShield of Tennessee, Inc. Applying for this job indicates your acknowledgement and understanding of the following statements: BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law. Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health since 1945. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow. At BCBST, we empower our employees to thrive both independently and collaboratively, creating a collective impact on the lives of our members. We seek talented individuals who excel in a team environment, share responsibility, and embrace accountability. We're also seeking candidates who are proficient in the Microsoft Office suite, including Microsoft Teams, organized, and capable of managing multiple assignments or projects simultaneously. Additional, strong interpersonal abilities along with strong oral and written communication skills are important across all roles at BCBST. We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members. BCBST is a remote-first organization with many employees working primarily from their homes. Each position within the company is classified as either fully remote, partially remote, or office based. BCBST hires employees for remote positions from across the U.S. with the exception of the following states: California, Massachusetts, New Hampshire, New Jersey, and New York. Applicants living in these states may move to an approved state prior to starting a position with BCBST at their own expense. If the position requires the individual to reside in Chattanooga, TN, they may be eligible for relocation assistance.

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