The Dedicated Project Manager (Telecom) is responsible for full ownership of telecom service delivery from order submission through installation and turn-up. This role is execution-driven and requires the ability to independently manage multiple concurrent projects while ensuring timelines, dependencies, and customer expectations are met.
The PM serves as the single point of accountability for delivery outcomes, proactively driving progress with carriers, customers, and internal teams to ensure successful and timely implementation of services.
Key Responsibilities
Own the end-to-end delivery lifecycle of telecom services, including order submission, provisioning, installation, and activation
Manage and enforce carrier timelines, including Firm Order Commitments (FOCs), and proactively address delays
Drive installations to completion, ensuring all dependencies (site readiness, documentation, access) are met
Act as the primary point of contact for clients, providing clear and consistent communication throughout the project lifecycle
Identify risks early and take proactive action to prevent delays or service impact
Lead escalations with carriers and vendors, ensuring accountability and resolution under tight timelines
Coordinate cross-functional teams (sales, engineering, vendors, customers) to ensure seamless execution
Track and manage multiple concurrent projects, maintaining accurate status, milestones, and documentation
Ensure revenue realization by driving projects to successful and timely completion
Maintain high customer satisfaction by managing expectations and delivering consistent results
Document project progress, updates, and completion reports in internal systems
3–5+ years of experience in telecom service delivery, provisioning, or project management
Proven experience managing end-to-end circuit delivery (internet, voice, fiber, or cloud services)
Strong understanding of:
Carrier processes and timelines
Site readiness requirements
Installation workflows
Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment
Experience handling escalations and resolving delivery issues under pressure
Strong organizational, analytical, and problem-solving skills
Excellent communication skills with the ability to interact with clients, carriers, and internal teams
Experience using CRM or project tracking tools (e.g., HubSpot, Salesforce, or similar)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Profile for Success
Ownership mindset: Takes full accountability for project outcomes
Execution-focused: Drives tasks to completion with urgency and precision
Proactive thinker: Anticipates risks and acts before issues escalate
Independent operator: Works with minimal oversight and makes sound decisions
Detail-oriented: Maintains accuracy across multiple moving parts
Customer-focused: Balances delivery execution with strong client communication
Additional Information
This role requires a professional who can absorb complexity, manage competing priorities, and consistently deliver results in a high-volume telecom environment. The ideal candidate is comfortable operating under pressure and is motivated by ownership, accountability, and execution.
Working Conditions:
This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.