IT Engineer

About us:
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and has seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development, and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping restaurants thrive, not just survive.

What we’re looking for:

We are looking for an experienced IT Engineer that will contribute to the development, integration, administration, support, and overall health of our corporate technology, applications, and hardware. You will be an individual contributor as a member of a global team of IT engineers, administrators, and support staff.

This position is located on-site at either our Metro Manila (Pasig City) or Dumaguete offices, with typical working hours from 3AM until 12PM, Tuesday through Saturday, Philippine Standard Time (GMT +8.) Working hours may sometimes flex with the needs of the business.

This position reports to the Sr. Manager, IT Engineering, and has peers in the following roles: Staff IT Engineer, IT Engineer, IT Support Engineer

What you will accomplish:

• Provide front-line support and administration for our corporate technology, applications, and hardware using service management systems

• Participate in the design, implementation, automation, and/or maintenance activities of corporate technology, applications, and hardware, as well as line-of-business applications

• Participate in the employee onboarding and offboarding process (setting up accounts, issuing and retrieving hardware, assisting with onboarding support requests, etc.)

• Participate in technology and platform support incidents as part of an incident response team

• Resolve and analyze root causes of issues escalated by IT Operations and other staff

One year deliverables:

• Expert level of solving problems with our corporate technology stack

• Provided a consistently high level of service for support tickets

• Participated in the buildout of multifactor and directory login for endpoints

• Participated in the buildout of access orchestrations

• Participated in the buildout of global zero-touch hardware deployment

About you:

• You have 5+ years of IT experience

• You have experience managing the following concepts and/or applications:

  • Identity management (i.e. Okta, Azure)

  • Mobile device management (i.e. Jamf, Kandji, Intune)

  • Productivity tools (i.e. Google Workspace, Slack, Atlassian)

  • Security tools (i.e. Crowdstrike, Tenable)

  • Infrastructure-as-a-service platforms (AWS, GCP, Azure)

• You have broad, generalist knowledge of networking and information security concepts

• You have excellent project management and documentation skills

• You are comfortable working independently in ambiguous situations

Bonus points:

• You have experience with scripting and APIs

• You have experience managing line-of-business applications (i.e. Salesforce, Netsuite, Intercom, BambooHR)

• You are obsessed with delighting customers

• You are experienced in startups and/or rapid-growth companies

• You are open and willing to take on additional responsibilities that may be outside of this role. We are a growing company!

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.