OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
The Operations Delivery Specialist is responsible for overseeing end-to-end execution, procurement, and fulfillment for operational and project-specific requests. This role acts as a primary operational nexus, ensuring that goods and materials are sourced, allocated, transferred through regional distribution hubs, and delivered strictly within established Service Level Agreements (SLAs). Operating in a high-tempo environment, the incumbent must demonstrate sound judgement, rigorous inventory oversight, effective escalation management, and seamless cross-functional coordination.
KEY RESPONSIBILITIES:
Lifecycle Request & Fulfillment Execution
- Direct the end-to-end lifecycle of project-specific requests, ensuring complete alignment with agreed schedules and operational criteria.
- Facilitate target procurement and vendor sourcing required to satisfy complex project material demands.
- Coordinate inter-hub stock transfers, monitoring specialized packing protocols, regional transport schedules, and final-mile delivery verification.
- Maintain high-touch communication protocols to inform stakeholders of delivery milestones and lead-time projections.
Escalation Management & Resolution
- Act as the direct point of contact for operational disruptions, transit bottlenecks, customs holds, and inventory shortfalls.
- Conduct root-cause analysis on supply chain anomalies and execute decisive mitigation strategies to preserve delivery continuity.
- Formalize escalation pathways and implement corrective measures to prevent recurring operational bottlenecks.
Inventory Governance & Distribution Support
- Maintain accurate inventory accountabilities across various distribution centers and regional storage facilities.
- Support periodic physical stock reconciliations, continuous cycle counts, and audit readiness initiatives.
- Monitor movement patterns between hubs to optimize regional stock positioning and mitigate shrinkage risks.
Cross-Functional Collaboration & Stakeholder Engagement
- Partner with Procurement, Logistics, IT Operations, Enterprise Architecture, and Warehouse teams to ensure cross-departmental alignment.
- Provide high-caliber customer service to internal business partners, managing expectations with clarity and professionalism.
ESSENTIAL CRITERIA:
- Bachelor’s degree in Supply Chain Management, Business Administration, Operations, or equivalent professional experience.
- Minimum of 3–5 years of progressive experience in supply chain execution, operations delivery, or logistics coordination.
- Demonstrated capability to operate autonomously within a fast-paced environment and manage concurrent, competing priorities.
- Exceptional oral and written communication skills suitable for multi-tiered stakeholder reporting.
DESIRABLE CRITERIA:
- Prior technical exposure to enterprise technology infrastructure and hardware products (e.g., Dell, Cisco systems).
- Fundamental understanding of international trade compliance, customs regulations, and global import/export documentation.
- Practical exposure to supply planning principles, inventory auditing methodologies, or Lean Six Sigma process improvement frameworks.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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