At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Operations Manager __ Your role and responsibilities In this role, you will coordinate on-site service activities and ensure they are carried out in accordance with ABB and customer requirements. On a daily basis, you will act as the primary point of contact for customers during the execution of service assignments. You will contribute your expertise by providing responsive service coordination and exceeding customer expectations. You will be mainly accountable for: Planning and coordinate on-site service activities in compliance with legal regulations and contractual requirements. Monitoring the completion of service visits and ensure that all documentation and project records are completed in a timely manner. Reviewing and verify service reports for quality assurance purposes and identify any deviations. Planning and allocate resources, including Field Service Engineers, to maximize customer service performance and contractual compliance. Qualifications for the role Strong knowledge of Salesforce Field Service (FSL) with hands-on experience in service coordination and dispatching. Proven experience in service planning, project management, and document control. Demonstrated expertise in technical operations involving low- and medium-voltage systems, including maintenance and servicing activities. Excellent organizational and planning skills, with strong attention to detail and a high level of reliability. Solid understanding of legal and regulatory requirements related to service delivery and project execution. Passion for customer service excellence and continuous process improvement. Fluent in German and English, both written and spoken. Benefits Attractive compensation including bonus, 13th-month salary, and participation programs (ESAP). Career development through targeted training and development opportunities. REKA checks for leisure and travel. Company holidays between Christmas and New Year. Various discounts on sports equipment, electronics, and health & wellness offers. Contribution toward gym membership. More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. The recruitment process is managed by Talent Partner Emma Aslani. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings. How to apply Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Service Coordinator f/m/d (80-100%).

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