The Business Liaison Lead is accountable for the overall relationship between the OneHUB organization and internal business stakeholders that OneHUB supports. This role is responsible for ensuring consistent alignment between leadership of OneHUB, AbbVie’s centralized in-house contact center hub, championing business needs, and coordination of execution. The role is a central coordination and escalation point that owns governance, prioritization, issue resolution, and dependency management across OneHUB to ensure OneHUB meets the business needs and expectations and continuously adapts to evolving business priorities.
Chief of Staff
- Serves as a trusted strategic advisor to the OneHUB Operations leadership team
- Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action
- Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendations
- Drives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects
- Shapes priorities, identifies gaps, and connects short-term actions to long-term objectives
- Represents leadership’s priorities and reinforces accountability across stakeholder groups
Enterprise and Business Interface
- Act as the primary interface between OneHUB leadership and supported business functions
- Translate business priorities, initiatives, and requirements into OneHUB execution plans
- Ensure consistent two-way communication between OneHUB and enterprise stakeholders
- Be accountable for new program launches, existing program changes and other changes in business need that could warrant a temporary change/adaption of OneHUB operations
Relationship Management
- Build and maintain strong, trust-based relationships with business and GBS/internal teams
- Gather regular feedback to improve service delivery and stakeholder satisfaction
Cross-pillar Coordination
- Orchestrate cross-pillar planning, prioritization, and dependency management
- Facilitate alignment across frontline and support pillars to enable integrated execution
- Support resolution of cross-functional issues and execution risks
Governance and Escalation
- Own governance forums and prioritization mechanisms across OneHUB
- Serve as a central escalation point for enterprise initiatives requiring cross-One Hub coordination
- Ensure clear decision pathways and accountability for complex initiatives
Performance Monitoring & Reporting
- Track and communicate key performance indicators for OneHUB initiatives
- Analyze performance and recommend improvements where needed
Change Management
- Lead or support the communication and rollout of change initiatives
- Ensure all teams are well-informed, engaged, and supported during transitions
Strategic Input and Continuous Improvement
- Contribute insights to strategic planning to align OneHUB services with evolving business needs
- Identify and drive opportunities for process improvement and efficiency
Stakeholder Education
- Educate stakeholders on OneHUB capabilities, processes, and the value they deliver
Experience Required
- 10+ years of experience in enterprise execution, transformation, PMO, or Chief-of-Staff–type roles within cross-functional, multi-layered organizations, ideally with background in pharmaceutical/healthcare/life sciences companies
- Demonstrated track record in aligning senior stakeholders across dependent functions, managing critical interdependencies, facilitating decision-making, and resolving execution challenges
- Strong influencing, communication, and stakeholder management skills to drive outcomes without direct authority
Education Required
- Bachelor’s degree in business administration or a related field required
- Master’s degree, MBA or equivalent preferred
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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