The SAP CoE Quote to Cash 3PL Expert ensures the stability and effectiveness of end-to-end Q2C logistics processes by providing expert AMS support, resolving complex logistics and billing issues, and managing integrations with third-party logistics providers. The role is critical to maintaining operational continuity, billing accuracy, and seamless collaboration between internal functions and external 3PL partners. Goal of function: The SAP COE Quote to Cash (Q2C) 3PL Expert is responsible for ensuring stable, efficient, and compliant end-to-end logistics processes within the Quote to Cash lifecycle by providing Application Management Services (AMS) support for third-party logistics (3PL) operations. The role contributes to business continuity, revenue accuracy, and customer satisfaction by resolving complex logistics and billing issues, supporting integrations, and driving continuous process improvements. Tasks* 1) Main tasks: Provide L2/L3 Application Management Services (AMS) support for end-to-end Quote to Cash logistics processes involving 3PL operations. Handle incident, problem, and change management for Q2C-logistics-related issues, ensuring adherence to SLAs and KPIs. Support and monitor integrations with third-party logistics providers, including shipment execution, freight billing, proof of delivery, and carrier settlement processes. Perform root cause analysis for recurring logistics, interface, and billing issues and implement permanent corrective solutions. Support month-end and period-end activities, including billing accuracy validation, revenue reconciliation, and issue resolution. Execute minor enhancements, configuration changes, and continuous improvement initiatives within the AMS scope. Manage logistics-related master data and transactional data impacting Q2C flows. 2) Secondary Tasks: Tasks regularly performed in support of primary responsibilities: Coordinate closely with cross-functional internal teams such as Order Management, Finance, Warehouse, Transportation, and IT. Collaborate with external 3PL partners to ensure smooth operational execution and timely issue resolution. Prepare, maintain, and update operational documentation, SOPs, and knowledge articles related to Q2C logistics support.. 3) Miscellaneous tasks: Support project-related activities and global rollouts related to logistics or Q2C process enhancements. Provide subject matter expertise during audits, system upgrades, or transformation initiatives. Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.

SAP COE Quote to Cash 3PL Expert.

more at Freseniusmedicalcare.

Outpatient Registered Nurse - RN

Intern Intelligent Automation

Infermiere/a di Dialisi NephroCare - Trescore B. (BG)

similar roles.

Lead Operations/Quality Tech

Maintenance Technician

Vehicle Technician / Mechanic

Client Services Analyst

Guest Services Coordinator

Superintendent