Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Objective Lead and manage the Loan Drawdown Team to ensure timely, accurate and efficient delivery of loan processing and servicing activities, while maintaining strong operational controls, compliance with established procedures, bank policies, regulatory requirements and agreed service standards. Job Responsibilities Oversee day-to-day Corporate Loans Operations activities, including loan drawdown, disbursement, repayment, rollover, prepayment, loan maintenance and servicing. Ensure loan transactions are processed in accordance with approved facility terms, operating procedures, Delegation of Authority, service standards and applicable cut-off times. Supervise the creation, amendment and maintenance of loan records in relevant systems, ensuring accuracy, completeness and proper documentation. Review and approve work performed by team members to ensure correctness, quality and adherence to operational controls. Manage loan servicing activities, including fee handling, or document follow-up, settlement amount preparation and repayment processing. Coordinate with internal stakeholders, including Business Units, Credit, Legal, Technology, Finance, Treasury and other Operations teams, to resolve processing issues and support smooth transaction execution. Handle enquiries, escalations and exceptional cases in a timely and professional manner, and escalate material, outstanding or suspicious matters to senior management where appropriate. Ensure the team complies with bank policies, operational risk standards, data governance requirements and relevant regulatory requirements. Identify process gaps, operational risks and control weaknesses, and recommend improvement actions to enhance productivity, service quality and risk control. Support system enhancements, process re-engineering, digitalisation initiatives, user acceptance testing and implementation of operational changes. Prepare, review and maintain operating procedures, management reports, MIS, reconciliation records and other required documentation. Lead, coach and develop team members by providing guidance, performance feedback, cross-training and knowledge sharing to strengthen team capability and resilience. Job Requirements Minimum 8 to 10 years of relevant experience in banking operations, preferably in corporate loans, loan servicing, loan drawdown or related credit operations. Proven experience in supervising or leading an operations team, with the ability to coach staff, manage workload and drive performance. Sound knowledge of loan products, loan lifecycle processing, operational controls, banking systems and regulatory requirements relevant to loan operations. Strong risk awareness, attention to detail and ability to identify, escalate and resolve operational issues promptly. Good understanding of process improvement, digitalisation, system enhancement and user acceptance testing is preferred. Strong communication, stakeholder management, problem-solving and analytical skills. Customer service oriented, self-motivated, accountable and able to work under pressure to meet tight deadlines. Degree holder or post-secondary education with relevant banking operations experience. We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: Two Harbour Square Job: Operations Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Assistant Vice President/Senior Associate, Team Lead, Operations, Loan Operations-Administration, Corporate Banking.

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