About the role
The Financial Services Associate will provide excellent financial service by greeting members in a friendly manner, smiling, establishing eye contact, expressing a desire to help, and using a friendly tone of voice. Accurately performs financial
service duties, including cashing checks, receiving deposits and processing other transactions as authorized and within policy. Prepares and maintains accurate records and balances all daily transactions. Promotes credit union services and directs members to appropriate employees or departments for specialized services.
Starting pay $14.00 per hour.
What you'll do
- Accurately performs financial service transactions in accordance with credit union policies and procedures.
- Routine transactions include but are not limited to deposits, withdrawals, official checks, loan payments, negotiable instruments, and other ancillary services in a timely manner.
- Adheres to check cashing policies and obtains appropriate approvals on checks over the approved check cashing limit.
- Seek assistance for handling accounts with special alerts and/or holds.
- Process the number of transactions equal to the established average for the financial service location and workday.
- Responds to member inquiries on the telephone and in person adhering to guidance on member privacy and member confidentiality.
- Balances cash drawer and daily transactions.
- Maintains currency and coin supplies within credit union policy limits and security standards.
- Effectively operate, replenish, service, and balance all cash dispensing, cash recycling, coin, and ATM machines.
- Deliver outstanding service to members and staff, inside and outside your department, in alignment with the Credit Union's mission, vision, and values.
Qualifications
- Similar or Related Experience.
- High School Diploma or the equivalent.
- Ability to communicate information related to credit union products and services.
- Be able to effectively work under stress and ability to organize and handle multiple tasks.
- Ability to exercise good judgement and resourcefully solve routine problems.
- Excellent verbal skills, strong listening skills, proper grammar, tone of voice, and professional appearance.
About SPC Credit Union
SPC Credit Union has been serving members for 85 years. Over time, a Field of Membership that began with Sonoco Products Company in Hartsville has expanded to include four counties–Darlington, Florence, Marlboro, & Chesterfield. While our footprint, technology, and services have adapted over the years, one thing that hasn’t changed is our commitment to being a community credit union where our members are Safe. Personal. & Connected.