About the role
What you'll do
- Cleaning and servicing all guest rooms, removing soiled linen and trash, following company standards for these tasks
- Making up rooms following standard operating procedures and according to management and/or guest requests
- Cleaning public areas and back-of-house at Swann House as requested
- Keeping housekeeping closets and office areas well organized and free of clutter
- Use amenities and cleaning products in a controlled and safe way
- Assist guests with requests whenever possible
- Respect guest privacy and security at all times
- Follow all safety and security protocols at all times
Qualifications
Preferred Skills
- Will be passionate about providing exceptional service according to ASH Hotels brand standards
- Is an effective listener that excels at understanding and resolving issues raised by coworkers and guests - no inquiry goes unanswered
- Can work hours that will spread over weekdays, weekends and holidays
- Can work well under stress or in high-pressure situations
- Strongly committed to complying and following security, safety and privacy regulations
- Enjoys and thrives in an environment where service, creativity, optimism and design are the cues for outstanding guest experiences
- Has exceptional communication skills - there is no such thing as over communicating
- Must be able to communicate and interact in English. The tone is positive and courteous, always genuine to provide service and assistance
- Previous housekeeping experience desirable
- Must be able to perform well while working with little or no supervision
- Must be able to lift-up to 20 pounds regularly and up to 50 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity
Expected hours: 20 – 25 per week
Compensations
- The pay range for this role is: $16 USD per hour plus tips (Hotel Ulysses)
- Annually: 5 vacation days, 5 paid sick days, 11 paid holidays
- 401k with 4% company match, dollar for dollar
- 40% Gym Membership Discount
- Food & beverage discount and discounted hotel rooms at all ASH properties
- Opportunity for growth within Hotel Ulysses and parent company ASH NYC.
ASH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About ASH People LLC
ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.
Hotel Ulysses is a place where wanderers from anywhere can come for one-of-a-kind experiences – whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feels only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site houses 116 guest rooms alongside Blooms, an eccentric cocktail lounge, and Ash-Bar, a salon style café. Far from a support for tourists, Ulysses stands firm as a contributor and tableau vivant of Baltimore’s artistic tradition–and its contemporary evolution.