About the role
The Solutions Engineer guides customers, ensuring they implement Corva solutions successfully, adopt it widely, and continuously gain value from our products and services. They work closely with Operations, Engineering, and Development to serve as the trust point of contact across the customer lifecycle, onboarding, and adoption. The SE is self-motivated and passionate about ensuring quality and customer happiness. The Solutions Engineer reports to the Solutions Engineering Lead.
What you'll do
- Ensure that customers are satisfied with the services they receive and improve upon areas of dissatisfaction.
- Work closely with our customers to understand how they work, their challenges, and translate their requirements.
- Onboard any new business and support existing business as well as coach them on how to best utilize Corva to optimize operations.
- Develop and maintain timelines and project documentation for onboarding phases.
- Capture notes and feedback from critical meetings, discussions, and Intercom conversations. Communicate issues proactively to appropriate parties in Operations, Engineering, Sales, or Development.
- Facilitate training workshops with our Engineering team.
- Contribute customer success assets including case studies, app manuals, or training material.
- Use analytics to understand how Corva customers are using the platform and identify opportunities to improve their experience.
- Track and solve all problems that the customer is having with the software.
- Gauge customer health and success by tracking platform usage, NPS, and NSAT ratings.
Qualifications
- Excellent written and verbal communication skills in English and Spanish
- Strong technical and customer service skills
- Ability to work well with teams effectively
- Thorough knowledge of navigating modern websites
- Skills in Microsoft Office suite
- Analytical thinking skills
- Ability to train others
- Experience in oil and gas
- Leadership skills
- Travel domestically and internationally up to 30% of the time
About Corva
Corva has built a first-of-its-kind energy app store on a bedrock of best-in-class technologies, data pipelines, and a secure and scalable architecture. Our energy solutions solve today's toughest well delivery challenges, from well design through drillout. The ever-evolving platform is not only future-proof for digitizing operations but is your toolkit to accelerate sustainability and energy transition goals. Our platform is built for speed and reliability and delivers unmatched features and capabilities.
Corva is powering worldwide innovation by driving efficiency, productivity, and profitability with our innovative energy solutions
Mission
Corva’s mission is to accelerate the future of energy.
Values
Boldness: Corvanauts have the confidence and courage to question status quo for the products we make and the relationships we cultivate.
Own End-to-End: We take ownership of what we start and see it through to completion through trust and dependability.
Transparency: It's crucial to be open and honest and consistent with updates and data flow with customers and colleagues. We value the free-flowing of information and data to make better decisions.
Bias Action: Corvanauts don't sit still - our default mode is taking action! We make progress through high-quality iterations. Failure is built into the process and success is defined by the number of shots on goal.