- Take ownership of the corporate customer collections.
- Demonstrates strong client service skills, teamwork, and collaboration
- Proactively plans and multitasks to maximize productivity
- Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration
- Credit review for new or potential clients
- Collection of overdue accounts/past due invoices
- Communicate with external and internal clients in a clear, concise, and professional manner
- Resolves invalid or unauthorized deductions by working with project management
- Verifies validity of account discrepancies by obtaining and investigating information from sales, project management and customers
- Interfacing directly with customers to develop and implement workout plans to bring their accounts into compliance; this may involve researching and addressing customer questions, resolving outstanding issues, providing back up or past invoices, etc.
- Effectively and timely resolve customer discrepancies, billing issues, short-payments, unapplied cash reconciliations and disputes
- Generating and distributing correspondence and reports to assist in the collections process
- Weekly updates with the Group Leader on progress and issues
- Create monthly report for monthly overdue meeting
- Work on special projects as requested
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned
- High school graduate with at least one year related experience
- Business school or college degree with emphasis on business, accounting, and computer is preferred
This is a full-time position, working Monday-Friday 8am-5pm, overtime as needed. Candidates currently living within commutable distance to St. Louis, MO are encouraged to apply.
Excellent full time benefits including:
- Comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.