THE OPPORTUNITY To lead and support the effective execution of change initiatives across the Foundation by partnering with initiative owners, shaping tailored change approaches, and activating a network of agility ambassadors to drive adoption and engagement. This role also contributes to building enterprise-wide change capability and supports the continuous improvement of the Foundation's change management practices. WAYS YOU CAN CONTRIBUTE Enablement initiatives Change Change Strategy & Planning Support the design and execution of change enablement strategies that align with initiative goals and desired outcomes. Develop sustainment plans to drive long-term adoption of change initiatives. Establish success metrics and monitor performance to measure change effectiveness. Stakeholder Engagement Conduct stakeholder analysis and mapping to inform change impact assessments. Design and deliver tailored engagement plans to build stakeholder readiness and commitment. Facilitate change-related engagements (e.g., steerco, roadshows, all-in sessions, agility network meetings, and focus groups) to communicate project updates, capture feedback, and foster buy-in. Leadership Alignment Drive leadership alignment and commitment by engaging senior leaders (GMT) and sponsors to build a shared understanding of the change vision, priorities, and desired outcomes. Equip and enable leaders as champions through coaching, communication tools, and structured forums that strengthen their ability to model and cascade change effectively. Foster collective accountability by facilitating collaboration, addressing gaps, and ensuring leaders are visibly engaged and aligned in supporting change adoption. Communication & Training Partner with the PAC team to design and implement communication plans that drive awareness and adoption. Collaborate with Learning & Development to design targeted learning paths that build knowledge and skills. Ensure consistent, clear messaging across all channels and stakeholder groups. Establish and maintain feedback loops throughout the change implementation cycle to continuously improve effectiveness. Agility Ambassadors Identify and coach agility ambassadors to act as change champions. Monitor agility ambassadors' engagement and provide ongoing support to strengthen their role as change enablers. Adoption & Sustainment Develop and maintain adoption dashboards to track change adoption post go-live. Provide adoption insights to leadership, highlighting progress and areas requiring additional focus. Design and execute action plans to address adoption gaps and ensure long-term sustainment of change. Enterprise Change Enablement Act as thought partner and ally on the design and implementation of the change enablement operating model. Proactively identify and analyze enterprise-level lessons learned and insights. Contribute to identifying and mitigating enterprise-level change risks. Support documentation and knowledge management. Contribute to enterprise change capability building through knowledge sharing and recommending capacity-building initiatives. Contribute to enterprise planning. Represent the change enablement team in enterprise forums, presenting materials and facilitating discussion as relevant (and upon request). Promote a culture of agility, resilience, and innovation. WHO YOU ARE Bachelor's degree in Organizational Development, Business, Psychology, or a related field. Certification in Prosci, ACMP, or similar frameworks preferred. Minimum 10 years of experience in change management or transformation leadership. Proven track record of contributing to enterprise-wide change initiatives. Exceptional communication, facilitation, and stakeholder management skills. Strong analytical mindset with the ability to translate data into action. Technical Competencies Advanced knowledge of project management tools (e.g., MS Project), team management tools (e.g., Asana), and MS Suite (Word, PowerPoint, and Excel); PMP is advantageous. Proficiency in structured change methodologies (e.g., Prosci ADKAR, Kotter, Lewin, Agile change approaches). Fluent in English required. Ability to speak French and/or local language(s) is an asset. Other Competencies (Leadership, Behavioral) Detail-oriented, methodical, and process-oriented to produce and deliver high-quality results consistently and effectively. Ability to link change initiatives to business strategy and outcomes. Understanding organizational dynamics, culture, and political landscapes. Commercial awareness to assess business impact of change. Capability to coach sponsors and leaders on their role in change. Strong facilitation and presentation skills. Competence in driving capability-building initiatives (training, upskilling, coaching). Empathy and resilience in supporting people through uncertainty. Comfort in managing multiple change initiatives simultaneously. Ability to define and track adoption metrics and change readiness indicators. Analytical skills to interpret feedback, pulse surveys, and performance data. Use of insights to refine change interventions. Strong collaborator and relationship builder who can establish trust, respect, and credibility to co-create solutions across a range of stakeholders. A highly analytical problem-solver and critical thinker who can define root cause, evaluate alternatives, and find solutions effectively. Exceptional ability to listen actively to understand needs and provide/receive constructive feedback. Resilient, intrapreneurial, and flexible mindset comfortable working in a dynamic and ambiguous environment. Service mindset for responsiveness to requests and striving towards becoming a trusted business partner to drive common Foundation goals. A team player with strong self-direction balanced with a collaborative and creative approach, with the ability to work under minimal supervision. Agile, adaptable, and able to execute a range of job duties and changing priorities. Possesses excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures and support a culture of change. Possesses professional maturity, sensitivity with different cultures, and impeccable integrity. Alignment and commitment to Foundation mission and values. Flexible to travel to Country Offices within Africa and Canada, as required. Contract Duration: 12 Months Start Date: Immediately The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Completion of satisfactory business references and background checks are essential conditions of employment. For more information and to sign up for the Foundation’s newsletter, please visit http://www.mastercardfdn.org/ Follow the Foundation on Twitter at @MastercardFdn The Mastercard Foundation is a registered Canadian charity and one of the largest foundations in the world. It works with visionary organizations to advance education and financial inclusion to enable young people in Africa and Indigenous youth in Canada to access dignified and fulfilling work. Established in 2006 through the generosity of Mastercard when it became a public company, the Foundation is an independent organization separate from the company, with offices in Toronto, Kigali, Accra, Nairobi, Kampala, Lagos, Dakar, and Addis Ababa. Its policies, operations, and program decisions are determined by the Foundation’s Board of Directors and leadership. Learn More The Foundation operates within the Indigenous communities in Canada to deliver on our EleV strategy and bold goal of enabling 100,000 Indigenous youth to complete their education, access economic opportunities and drive meaningful change in their communities by 2030. Across Africa, the Foundation’s Young Africa Works strategy aims to spur systemic change to enable young people the opportunity to find meaningful work that is dignified and fulfilling. The Young Africa Works strategy sets out an ambitious goal for the next decade: by 2030, our work will enable 30 million young people in Africa, especially young women, to secure employment they see as dignified and fulfilling. These programs are in partnership with the relevant government entities, communities, institutions, and individuals – ensuring that the Foundation delivers on its mission of collaboration and co-creation with those whose voices need to be heard the most, and can be change agents for themselves, their families, and communities. Mastercard Foundation seeks a world where everyone has the opportunity to learn and prosper. We are ambitious and driven. Our values transcend and rise above everything else as our guide. We encourage you to bring your bold ideas, curiosity, and expertise to your work. We laugh at ourselves and with each other. We are a team. Our journey together makes our impact even more meaningful. Learn More

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