Patient Enrollment Specialist, Tennessee (Remote)
Location: Remote, Tennessee
Hours: Full-time availability
About PharmD Live
PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.
Role Summary:
The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.
This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.
Key Responsibilities
Patient Engagement & Enrollment
- Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
- Clearly explain program benefits, eligibility, consent, and expectations
- Successfully enroll patients during live interactions while addressing objections and questions
Scheduling & Care Coordination
- Schedule patient appointments with clinical pharmacists and care teams
- Ensure smooth handoffs between enrollment and clinical operations
Communication & Follow-Up
- Respond promptly to patient inquiries via phone, voicemail, and email
- Communicate with provider offices and insurance representatives as needed to support enrollment
Documentation & Compliance
- Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
- Ensure consent, eligibility, and enrollment data are complete and audit-ready
Collaboration & Performance
- Partner cross-functionally with clinical, operations, and quality teams
- Meet or exceed enrollment, call volume, and quality benchmarks
- Participate in training, coaching, and continuous improvement initiatives
Required Qualifications
- Minimum of 3 years of customer service experience in a healthcare or patient-facing environment (required)
- At least 2 years of medical billing experience, with working knowledge of healthcare workflows (required)
- 3 or more years of experience in a physician office or medical clinic setting (required)
- 3+ years of medical clinic experience with demonstrated performance and reliability (required)
- Prior sales or enrollment experience in healthcare or related industries (preferred)
- Must have a Medical Assistant certification
Core Competencies
- Strong interpersonal and communication skills with the ability to quickly establish trust with patients and clinical staff
- Excellent organizational skills with a high level of accuracy and attention to detail
- Proven ability to perform in a fast-paced, metrics-driven, and goal-oriented environment
- Self-motivated with the ability to manage priorities independently