Supported Living Program Manager
Pinnacle Developmental Care | Internal Career Opportunity
Pinnacle Developmental Care is seeking a dependable, motivated leader to oversee an established 24/7 Supported Living program. The Program Manager provides day-to-day leadership, supports employees, coordinates staffing, and ensures individuals receive high-quality, person-centered services in their homes and communities.
This is an excellent opportunity for an experienced Direct Support Professional, lead employee, or emerging leader who is ready to take the next step in their career.
Position Overview
This full-time position combines approximately 20 hours per week of program management responsibilities with additional scheduled direct-support hours.
The position also includes assigned on-call responsibilities to ensure dependable staffing, employee support, and continuity of services.
Key Responsibilities
- Lead, coach, train, and support assigned Direct Support Professionals.
- Coordinate employee schedules, staffing coverage, and responses to call-outs.
- Participate in assigned on-call coverage and respond appropriately to urgent situations.
- Ensure services reflect individual preferences, rights, ISPs, and support plans.
- Oversee service documentation, incident follow-up, and regulatory compliance.
- Coordinate individual health, medication, behavioral, and safety supports.
- Communicate effectively with employees, individuals, families, case managers, and other professionals.
- Address employee performance concerns and promote a positive, accountable team environment.
- Collaborate with Supported Living leadership to improve service quality and operational consistency.
Minimum Qulifications
- Three years of relevant IDD or human-services experience, or an equivalent combination of education and experience.
- Demonstrated leadership ability through coaching, mentoring, training, coordinating work, or other leadership responsibilities.
- Working knowledge of person-centered services, individual rights, ISPs, health and safety practices, and service documentation.
- Strong communication, organization, problem-solving, and decision-making skills.
- Ability to respond to urgent operational needs and fulfill assigned on-call responsibilities.
- Ability to meet applicable background check, training, and employment requirements.
- Valid driver's license, acceptable driving record, and reliable transportation when driving is required.
Preferred Qualifications
- Experience in Supported Living or 24-hour residential services.
- Previous experience as a lead DSP, assistant manager, or supervisor.
- Experience coordinating staffing, resolving coverage challenges, and coaching employees.
- Familiarity with Oregon's IDD service system and regulatory requirements.
Who Thrives in This Role?
Someone who takes initiative, follows through on commitments, communicates clearly, supports their coworkers, and remains calm when unexpected challenges arise. Previous management titles are not required. We value demonstrated leadership, reliability, good judgment, and a commitment to helping others succeed.
Pinnacle is committed to developing internal talent and providing meaningful opportunities for professional growth.