· Design, implement and review the SOP in Air Import operating procedures.
· Shipment KPI to be achieved.
· To ensure all import requests from local and overseas are carried out to the required levels and standards in a timely manner.
· Monitor and handle clients’ special requests & complaints to ensure clients’ satisfaction.
· Assist in resolving operational problems at the station and provide regular feedback to Station Head regarding operational or performance issue.
· Manage and monitor sub contractor’s performance.
· To create job file, raise PO and invoice billing according to the billing KPI
· Support Air export dept and AWB creation if needed
· Develop and maintain the relationship with key clients and overseas office/agent.
· Coordinate with Sales team on RFQ and quotation submission. Implement and monitor efficiency reviews.