Operations Specialist Location: Ocala, FL | Florida Express Team Schedule: Monday–Friday, 8:00 AM–5:00 PM Pay: Competitive Join Our Growing Team! Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to join our Florida Express team in Ocala, FL. This position plays an important role in supporting daily operations, routing, productivity, customer service, and overall operational performance. We’re looking for someone who is organized, analytical, self-motivated, and comfortable working in a fast-paced environment where priorities can change throughout the day. If you enjoy solving problems, working with data, improving processes, and collaborating with drivers, dispatch, supervisors, and management, this could be a great opportunity for you. What You’ll Do Operational Support Provide clerical and administrative support to Operations and Department Managers. Coordinate daily operational activities and maintain accurate reporting. Assist with troubleshooting and resolving safety, service, and operational issues. Monitor productivity and operational performance against company goals. Prepare reports, evaluations, and corrective action documentation as needed. Maintain and distribute operational information on a scheduled basis. Communicate with drivers, supervisors, dispatch, and management regarding operational needs. Assist with performance metric collection, analysis, and reporting. Participate in operational improvement initiatives and special projects. Support implementation of operational standards and best practices. Identify process improvement opportunities and recommend solutions. Coordinate with other Waste Connections locations and departments to support operational objectives. Routing & Logistics Responsibilities Route Optimization & Performance Evaluate and recommend improvements to routing processes and efficiencies. Review and manage missed pickups, carryovers, and issue logs. Ensure service address accuracy and proper route mapping. Audit routes using TRUX and third-party mapping platforms. Route new and changed customer services. Sequence and resequence routes for maximum efficiency. Balance route workloads and service days. Reduce dependence on temporary, holding, helper, and swap routes. Coordinate intraday movement of work between routes. Ensure route closures accurately capture operational KPIs, including: Stops Lifts Yards Miles Fuel usage Disposal loads Driver and helper hours Data Management Collect and maintain routing data, customer information, and geocoding records. Work with parcel data, service locations, and USPS address validation tools. Ensure customer information is accurately maintained within company systems. Project Management Operational Projects Export and analyze route, customer, and productivity data. Support pre-project planning and operational analysis. Assist with route redesign and implementation projects. Prepare customer service schedules and routing files for system imports. Support operational change initiatives and service optimization efforts. Work with District Management to implement routing standards and operational improvements. Assist with project management activities from planning through completion. Change Management Process & System Improvements Prepare route change files for implementation. Support customer communication and notification plans. Coordinate mapping updates and route modifications. Prepare files and supporting documentation for: Route changes Mapping updates Invoice messages Service schedule adjustments What We’re Looking For Preferred Qualifications Strong analytical and problem-solving skills. Excellent organizational and communication abilities. Ability to manage multiple priorities in a fast-paced environment. Experience working with routing, logistics, transportation, dispatch, or operations systems preferred. Proficiency in Microsoft Excel and data analysis. Experience with TRUX or similar routing software is a plus. Project management experience preferred. Strong attention to detail and commitment to accuracy. Ability to work independently while collaborating effectively with cross-functional teams. Why Waste Connections? At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you’re looking for a career where you can make a meaningful impact while growing professionally, we’d love to hear from you. Apply today and become part of our Florida Express team in Ocala, FL, committed to operational excellence and outstanding customer service. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Operations Specialist.

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