ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Process orders accurately and efficiently using the client tool (BrightTree).
- Organize and manage medical documents in PDF format.
- Upload PDF documents to the client tool as required.
- Maintain and manage documents via the client's SharePoint system.
- Perform additional tasks related to order processing and PDF document management as needed.
- Send and receive reports via email, ensuring all communication is timely and accurate.
Requirements
- At least 6 months Back-Office work experience
- No BPO experience needed!
- US Healthcare BPO experience is an advantage
- Must be keen to details
- Must be proficient in MS Excel, Word, PDFs
- Good verbal and written English skills
- Willing to work onsite in Makati
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives