The Front Office Agent serves as the primary point of contact for guests, delivering exceptional service during their stay. This role is essential to creating a positive first and last impression, managing guest interactions with professionalism and efficiency.
**Key Responsibilities:**
- Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution
- Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail
- Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary
- Maintain accurate guest records and reservations in the property management system (Opera or similar platforms)
- Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements
- Process various payment methods securely and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency
- Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy
- Entry level position; training experience in a luxury/resort is preferred.
- Preferably with knowledge in Opera system.
- Fluent in English
- Completed Bachelor's degree preferably in hotel & restaurant management.
• Free accommodation in the Staff House
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.