Reporting to the Director of Housekeeping, the Assistant Director is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 220 people in our 724-room hotel. We are looking for someone with a passion for people and a relentless commitment to ensuring the highest levels of satisfaction for both our guests and colleagues.
Competitive Salary: $80,000-$85,000 gross annually, based on previous experience & education
Job Duties Include:
Establish departmental goals, measurements, and desired results in collaboration with the Director of Housekeeping.
Promote high morale through colleague recognition, engagement, and the removal of identified barriers.
Coach, develop, and manage the performance of the Housekeeping team, ensuring effective communication and accountability.
Plan and organize deep-cleaning cycles and projects for guest rooms and public areas.
Oversee the preventative maintenance program and collaborate with the Engineering and Maintenance teams to address maintenance requirements and achieve operational standards.
Track and address guest comments and concerns to support guest satisfaction.
Monitor labour costs, resource scheduling, vacation planning, and departmental productivity to ensure effective use of resources.
Ensure the team has the necessary supplies, tools, and equipment, including linen, guest supplies, and cleaning materials, while maintaining alignment with the departmental budget.
Maintain a safe work environment by ensuring colleagues follow safe work practices and by monitoring and updating departmental health and safety programs, including WCB and WHMIS training, policies, and procedures.
Support and advance departmental environmental initiatives and recycling programs in collaboration with the Director of Sustainability, ensuring adherence to all hotel environmental policies and initiatives.
Maintain effective and timely communication and collaboration with all hotel departments.
Drive and participate in hotel committees.
Support the implementation of new Corporate initiatives and rollouts, assessing their impact on the department and team.
Project Management & Strategic Initiatives: Lead Housekeeping projects, new launches and departmental initiatives aligned with the hotel’s strategic priorities. Own planning, coordination and execution, ensuring timely delivery, effective implementation and measurable improvements to the guest and colleague experience.
Financial Ownership & Labour Management: Take full ownership of the department’s financial performance, including budgeting, forecasting, expense control and labour planning. Align staffing, scheduling and productivity with occupancy, business demand and service standards, while maintaining quality and colleague engagement.
Perform other duties as assigned.
Proven ability to successfully lead and motivate a large team.
Highly organized, with a proactive approach to getting the job done.
Proven ability to perform under pressure in a fast-paced, team-based environment.
Willingness to step in and assist wherever operational support is needed within the department, including but not limited to room inspections, cleaning, turndown service, and providing flexible coverage across all shifts and roles.
A minimum of 2–3 years of experience at the Manager level or above within the Housekeeping department of a large luxury hotel is mandatory.
Computer literacy in Oracle Cloud and Microsoft Windows applications is required.
Experience with HotSOS and ALICE programs would be an asset.
A university degree or college diploma in hospitality management is an asset.
Strong interpersonal and problem-solving abilities.
Job Perks & Benefits:
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
The duration and type of accommodation will be discussed during the interview.
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]