Job Purpose:
To assist in overseeing daily restaurant and banquet operations, ensuring high service standards, smooth operations, guest satisfaction, and effective team coordination in accordance with hotel standards and procedures.
Key Responsibilities
- Restaurant & Banquet Operations
- Assist in planning and supervising restaurant and banquet setup and service operations according to event requirements and hotel standards.
- Ensure all equipment, supplies, menus, and operational requirements are prepared and available before service.
- Coordinate closely with the Kitchen and related departments to ensure smooth and efficient service delivery.
- Monitor service quality and maintain consistent F&B standards throughout operations.
- Guest Service & Satisfaction
- Respond to guest requests, feedback, and complaints promptly, professionally, and courteously.
- Escalate significant guest concerns or incidents to the Restaurant/Banquet Manager and follow up appropriately.
- Maintain good knowledge of all F&B outlets, services, facilities, and hotel offerings to support guest needs.
- Team Supervision & Development
- Assist in supervising and assigning tasks to team members and casual staff to ensure work is completed on time and according to standards.
- Support manpower planning and work allocation for restaurant and banquet operations.
- Assist with staff coaching, development, counselling, and conflict resolution.
- Maintain positive and effective working relationships within the team.
- Operational & Cost Control
- Monitor operating equipment and supplies to maintain appropriate par levels.
- Prepare or coordinate requisitions for replacement or additional operational items when required.
- Monitor staff overtime and applicable allowances and ensure accurate weekly records.
- Safety, Hygiene & Compliance
- Ensure service, storage, and working areas are clean, safe, organized, and properly secured.
- Follow and reinforce hotel fire, life-safety, emergency, hygiene, and operational procedures.
- Attend assigned meetings, training programs, and briefings.
- Cross-Department Support
- Provide operational support to other Food & Beverage outlets during peak periods when required.
- Perform other duties and responsibilities as assigned by the Management.
Knowledge and Experience
- Secondary/High school education
- Certificate in Food & Beverage will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Working knowledge of MS Excel, Word, & PowerPoint
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Must be well-presented and professionally groomed at all times