Job Description
Contract type: 32 hours - permanent
Main Objectives
· To ensure all customers are served food or drinks as ordered.
· To ensure that customers are made to feel comfortable and well looked after.
· To offer each guest a personalised and welcoming experience.
· Maintain a high level of cleanliness and hygiene both personally and within the F&B working environment.
· To be part of a dynamic workforce that supports all F&B departments and makes a strong contribution to a team.
· To have a positive and caring attitude to guest and colleagues within the department.
· Maximise revenue opportunities by up selling and packaging products within all departments.
Summary of Duties
· To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
· To develop a knowledge of the menu including ingredients, allergies, cooking process, service styles and brand standards.
· Set up and preparation of all departments which includes all conference and events space.
· To actively work with others within the department and other business areas.
· To adhere to all company policy and procedures, health & safety, hygiene, licensing and employee handbook.
· To process payments using the Point of Sale system, for transactions of credit card and room charge.
· To actively resolve any customer queries or issues and report these to the line manager.
Essential
· Evidence of working as part of a team.
· Excellent customer service skills.
· High level of personal integrity.
· Excellent verbal communication skills.
· Demonstrate a “Can do” attitude.
· To care and build working relationships with your colleagues.
· To be able to demonstrate a flexible attitude to working in all F&B departments.
· To be professional and respectful to colleagues at all times.
· To implement and maintain all food safety procedures and policies with the food and beverage outlets.
· Where reasonable, you need to demonstrate that you are flexible with shifts and weekend working.
· To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and well maintained.
Desirable
· Previous experience within a hotel, restaurant or any other F&B outlet.
· Experience of working in a busy environment.
· Evidence of working in an organised environment.
· Previous experience of using an EPOS workstation.
· Basic food hygiene certificate.
This job involves long periods of standing and walking and will also include the carrying of heavy items from time to time, moving of equipment and furniture.
Benefits:
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food
- Work based Pension