The People & Culture Manager is driving the hotel’s people strategy and fostering a positive, engaging, and high-performing workplace culture. The role is responsible for managing day-to-day human resource operations, employee engagement initiatives, talent management, employee relations, and ensuring effective implementation of HR policies and practices in alignment with luxury hospitality standards.
- Act as a point of contact for associates and department leaders on employee-related matters.
- Ensure consistent implementation of HR policies, procedures, and service standards.
- Promote a positive workplace culture aligned with the hotel’s values and brand philosophy.
- Support initiatives that enhance employee experience, engagement, and retention.
- Foster open communication between management and associates.
- Drive employee engagement activities, recognition programs, and welfare initiatives.
- Conduct employee connect sessions and gather feedback for continuous improvement.
- Support initiatives to improve employee satisfaction and retention.
- Ensure accurate maintenance of employee records, HR documentation, and reports.
- Monitor attendance, leave management, and HR administration processes.
- Ensure compliance with company policies, statutory requirements, and labor regulations.
- Support internal and external HR audits.
- Coordinate with payroll and other stakeholders for smooth HR operations.
- Prepare HR reports, dashboards, and workforce analytics for review by the Director of People & Culture.
- Track key HR metrics including turnover, retention, recruitment status, engagement, and training participation.
- Provide insights and recommendations to support people-related decisions.
- Assist in developing action plans based on employee feedback and business requirements.
- Bachelor's degree in Human Resources, Business Administration, Hotel Management, or a related field.
- Master's degree in HR Management or equivalent is preferred.
- Minimum 6–8 years of experience in Human Resources, preferably within a 5-star hotel or luxury hospitality environment.
- Strong understanding of HR operations, employee relations, talent management, and hospitality culture.
- Good communication and customer contact skills
- Ability to multi-task, work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times