- Develop and implement People & Culture (P&C) strategies that support the hotel’s business objectives, operational priorities, and financial performance.
- Partner with the General Manager and executive leadership team to integrate people priorities into business planning and decision-making.
- Lead the preparation and management of the annual P&C budget and workforce plan, aligning staffing levels and people costs with business forecasts and operational requirements.
- Partner with Finance and department leaders to monitor payroll, benefits, recruitment, learning and development, and other people-related expenditure, ensuring effective cost control and budget accountability.
- Analyse monthly people costs against budget and forecast, explain variances, and recommend corrective actions that support operational efficiency and service standards.
- Oversee manning forecasts, headcount controls, and workforce productivity, adapting staffing plans to occupancy, seasonality, and business demand.
- Lead employee relations, addressing concerns and resolving conflicts fairly while promoting a positive workplace culture.
- Partner with leaders to investigate and document employee relations matters promptly and objectively, ensuring appropriate corrective action in accordance with company policies and applicable UAE labour legislation.
- Provide guidance and coaching to Heartists and leaders on disciplinary matters, grievance resolution, and workplace conduct.
- Promote transparent communication and open dialogue between Heartists and management.
- Champion a diverse and inclusive workplace, embedding fairness and equity into people practices across the hotel.
- Develop, review, and implement P&C policies and procedures to ensure consistency, sound governance, and legal compliance across departments.
- Monitor changes in employment legislation and advise the General Manager and leaders on their implications, recommending policy updates and actions to mitigate risk.
- Lead performance management processes, including objective setting, performance reviews, development planning, and succession planning.
- Monitor market trends and conduct compensation and benefits benchmarking to inform attraction and retention strategies.
- Develop and implement learning and development strategies that address capability gaps, strengthen leadership, and support service excellence.
- Integrate appropriate learning technologies and methodologies to improve accessibility, engagement, and training outcomes.
- Minimum 6 years’ experience in People & Culture role, with experience in a leadership/management capacity.
- Previous experience within hospitality.
- Strong knowledge of various computer programs is a must. Demonstrated knowledge of Microsoft Office (Outlook, Word, Excel, Publisher, PowerPoint) is required.
- Degree or diploma in a related field is an asset, as well as CPHR designation or working towards this designation.
- Proven communication and interpersonal skills (both written & verbal) with the ability to develop excellent relationships across the organizations while maintaining confidentiality.
- Demonstrated ability to take initiative while maintaining attention to detail in a fast paced environment.
- Strong organizational and leadership skills
- Highly responsible & reliable
- Ability to work cohesively as part