We are seeking an experienced and visionary Director of Housekeeping to lead our housekeeping operations in Giza, Egypt. In this pivotal leadership role, you will oversee all aspects of housekeeping operations, manage a large and diverse team, and drive excellence in guest satisfaction and operational efficiency. The ideal candidate will combine strategic thinking with hands-on operational expertise, fostering a culture of innovation, accountability, and continuous improvement while maintaining the highest standards of cleanliness and service quality.
- Develop and execute comprehensive departmental strategy, goals, and performance metrics in alignment with the hotel's overall vision and business objectives.
- Lead, mentor, and inspire a large housekeeping team of 200+ staff members, fostering a collaborative and inclusive work environment that promotes professional growth and colleague engagement.
- Establish and maintain departmental policies, procedures, and operational standards that ensure consistent service delivery and guest satisfaction across all areas.
- Oversee budget planning, financial forecasting, and labor cost management to optimize resource allocation while maintaining service quality and team morale.
- Plan, coordinate, and execute deep-cleaning cycles, preventative maintenance programs, and strategic projects for guest rooms and public areas.
- Collaborate with Engineering, Maintenance, and other departments to address operational requirements and achieve facility standards.
- Monitor and analyze guest feedback and satisfaction metrics, implementing corrective actions to enhance the guest experience.
- Manage labor scheduling, vacation planning, and productivity tracking to ensure efficient staffing aligned with occupancy and business demand.
- Ensure adequate supply chain management for linen, guest amenities, and cleaning materials while maintaining budget compliance.
- Develop and implement comprehensive training and development programs to enhance team skills, knowledge, and career advancement opportunities.
- Maintain a safe and compliant work environment by overseeing health and safety programs, WCB and WHMIS training, and adherence to all regulatory requirements.
- Champion environmental sustainability initiatives and recycling programs in collaboration with relevant departments, ensuring alignment with hotel policies.
- Drive departmental participation in hotel committees and support the implementation of corporate initiatives and strategic rollouts.
- Conduct regular performance reviews, provide constructive feedback, and manage performance improvement plans to ensure accountability and excellence.
- Perform other duties as assigned to support organizational objectives.
**Required Qualifications:**
- Minimum 5+ years of progressive leadership experience at the Director or Senior Manager level within the Housekeeping department of a large luxury hotel (200+ rooms).
- Proven track record of successfully leading, motivating, and developing large teams in a fast-paced, high-pressure environment.
- Strong financial acumen with demonstrated experience in budget management, forecasting, labor cost control, and financial analysis.
- Exceptional organizational and project management skills with the ability to prioritize multiple initiatives and deliver results on time.
- Advanced proficiency with computer systems including Oracle Cloud and Microsoft Windows applications.
- Comprehensive knowledge of housekeeping operations, standards, and best practices in luxury hospitality.
- Strong interpersonal and communication skills with the ability to collaborate effectively across all organizational levels and departments.
- Demonstrated problem-solving abilities and analytical mindset with a focus on continuous improvement and innovation.
- Flexibility and willingness to provide hands-on operational support, including room inspections, quality assurance, and shift coverage as needed.
- Knowledge of health and safety compliance requirements, including WCB and WHMIS standards.
**Preferred Qualifications:**
- University degree or college diploma in Hospitality Management or related field.
- Experience with HotSOS and ALICE property management systems.
- Familiarity with environmental sustainability programs and green hospitality initiatives.
- Experience managing vendor and supplier relationships.
- Background in training program development and staff onboarding processes.
- Knowledge of local labor laws and regulations specific to Egypt or the Middle East region.
Previous experience in the hospitality industry.
Egyptian nationality is accepted.
Strong interpersonal and problem solving abilities.
V. Good in English, additional languages are a plus.