For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization.
In this role, you will manage a portfolio of large enterprise customers and help them achieve strong adoption, business value, and long-term success. You will work closely with customers and internal teams, proactively identify risks and customer needs, and coordinate different stakeholders to deliver the right solutions and customer outcomes.
Location: Munich or Hamburg, Germany (Hybrid or remote within Germany)
Employment Type: Full-time (38 hours per week)
Contract Type: 12-month fixed-term contract
Your Responsibilities:
Manage a portfolio of approximately 10–15 large enterprise customers across the DACH and Central Europe region
Build strong, long-term relationships with key customer stakeholders
Proactively engage with customers to understand their needs, challenges, and business priorities
Drive customer adoption and help customers realize measurable business value
Identify customer risks, including renewal risks, and proactively develop solutions and action plans
Coordinate closely with internal teams to address customer needs and deliver the right solutions
Act as a central point of contact and ensure strong communication across different teams
Use customer and business insights to identify areas for improved adoption and value
Support customers with digital transformation initiatives and relevant technology use cases
Represent the voice of the customer internally and share feedback, use cases, and customer needs
Contribute to Customer Success best practices and continuous improvement
Your Profile:
Experience in Customer Success, Strategic Account Management, Enterprise Account Management, Consulting, or a related field
Experience working with large enterprise customers, ideally within a technology, SaaS, software, or digital environment
Strong experience managing customer relationships and coordinating multiple stakeholders
Ability to understand customer needs and translate them into practical solutions and business outcomes
Strong communication, consulting, presentation, and relationship-building skills
Ability to work effectively across multiple internal teams and manage different priorities
Proactive mindset with a strong focus on customer adoption, value, and long-term success
Experience working with senior stakeholders is a plus; C-level experience is not required
Good understanding of enterprise technology and SaaS environments; deep technical expertise is not required
Business-fluent English is required
German is preferred; French is an additional advantage
Willingness to travel approximately 30%, mainly within Germany