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Job Title: Patient Financial Counselor 1 Department: East | Precert and Financial Counseling To interview and/or review uninsured or underinsured patients (inpatients, outpatient’s surgeries and observation patients) daily, and to obtain third party billing information or to establish payment arrangements, financial clearance, including Medicaid, HCAP, or Charity program. Position Summary The Financial Counselor responsibilities include understanding and verifying coverage for Outpatient, Inpatient and Ambulatory Surgery Services, financial counseling, and making recommendations to customers or family members for various third party financial assistance programs or recommend payment plans. Minimum Qualifications For Hire: High School diploma or equivalent. At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer. At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel. At least 6 months experience utilizing computers and websites. Demonstrates interpersonal, verbal and written communication skills. Has experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems. Ability to resolve conflicts independently and within team. Ability to handle difficult customers in stressful situations, critical thinking and problem solving skills. Self-motivated & dependable. Detail oriented, highly organized and able to perform duties with a high level of accuracy. Escalates issues appropriately to upper management. Works independently & identifies opportunity for new work when time allows. Works collaboratively with others. Collects payments and sets up payment arrangements. Ability to multi-task and independently prioritize those tasks and routes work appropriately without involvement of supervisor. On going: Associates degree or higher preferred. At least 1 year experience in healthcare setting and/or revenue cycle department or customer service experience OR at least 1 year experience in a financial counseling role. At least 1 year experience with insurance verification/identification, Microsoft Office, Medical Terminology and EPIC or other EMR. At least 1 year experience utilizing computers and websites. Experience training others. Participates in Process Improvement Initiatives/Special Projects. Demonstrates competency measured by annual quality checks. Participates in Health System and Departmental In-services, education forums, and meetings as required. Additional Information: Location: East Hospital - Main (0398) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including: • Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost. • Paid time off, including sick and vacation time and 11 holidays. • State retirement plan or an alternative retirement plan, both with generous employer contributions. As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you. Review the Frequently Asked Questions for details on using Workday and submitting your application.

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