About the Role
The Field Operations Leader is responsible for overseeing data collection activities across the assigned region, ensuring compliance with global methodologies, quality standards, and business objectives. This role drives operational excellence through team leadership, KPI management, data quality assurance, talent development, and financial stewardship.
- Lead and coordinate field data collection activities in alignment with global methodologies and standards.
- Ensure data quality, accuracy, and consistency through proactive monitoring and analytical review.
- Implement corrective actions and continuous improvement initiatives to enhance operational KPIs.
- Maintain panel health and compliance with Data Science requirements.
- Build and sustain strong relationships with retailers and key stakeholders.
- Manage, develop, coach, and train Field Team Leaders and field auditors.
- Foster a high-performance culture through talent development and succession planning.
- Deliver financial, productivity, quality, and operational targets while meeting client commitments.
- Manage regional Travel & Expenses (T&E), budgets, and variance analysis.
- Ensure timely, accurate completion of all reports, assessments, and client deliverables.
About You
The ideal Field Team Leader Coordinator stands out for their ability to develop their leadership team and to support their team in meeting the business and operational needs of the area, while continuously optimizing resource allocation, organizational design, and reporting models to deliver the business plan.
Requirements
- Bachelor's degree (completed).
- Proficiency in Microsoft Office.
- English: Business-level fluency (C1).
- 3 -5 years of work experience leading teams, ideally within a market research field force. Prior experience in operations or equivalent operational experience.
- Solid understanding of operational metrics.
- Tech-savvy, with the ability to work with analytical and Artificial Intelligence (AI) tools.
- Strong communication skills, combined with solid presentation and influencing skills.
- People management and team leadership skills.
- Training in problem analysis and problem-solving methodologies (Lean Manufacturing, Six Sigma, 5S, 8D, etc.).
- Availability to supervise in the field (CDMX)
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion