Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. Team Specific Job Description: This role leads a portfolio of strategic initiatives aligned to the CFO COO Execution & Operations priorities, with responsibility for COO & Governance enablement and execution, employee experience, COO business management, Centers of Excellence (COE) integration, and operational excellence. The Manager serves as a trusted advisor and strategic partner to senior leaders, helping translate organizational priorities into actionable plans while driving execution, accountability, and measurable outcomes across the COO & Governance organization. This role works closely with COO & Governance leadership, COE partners, Human Resources to enhance organizational effectiveness, improve employee engagement, and support delivery of key business priorities. Responsibilities include leading complex initiatives, driving governance routines, facilitating executive decision-making, managing organizational communications, identifying process improvement opportunities, and advancing automation and operational excellence efforts. Success in this role requires strong business acumen, executive presence, strategic thinking, organizational influence, and the ability to navigate a highly matrixed environment while balancing multiple priorities. Responsiblities: Lead a portfolio of strategic initiatives aligned to CFO COO & Governance priorities, translating executive objectives into actionable plans and ensuring successful delivery of business outcomes Serve as a trusted advisor to senior leadership, providing strategic insights, recommendations, and decision support while driving alignment, accountability, and execution across the organization Drive business management activities, including workforce planning, governance routines, leadership forums, organizational effectiveness initiatives, and operational priorities Partner across leadership teams, Centers of Excellence, Human Resources, Operational Excellence, and stakeholders to foster collaboration, influence decision-making, and advance shared organizational objectives Lead employee experience and organizational effectiveness initiatives, utilizing employee feedback and workforce insights to develop and implement action plans that strengthen engagement, inclusion, and overall effectiveness Champion operational excellence and transformation efforts through process optimization, standardization, automation, and continuous improvement initiatives that enhance efficiency, scalability, and business performance Develop executive-level communications, presentations, and reporting, synthesizing complex information, data, and insights into clear, compelling recommendations for senior leadership and key stakeholders Establish and maintain effective governance and execution frameworks, proactively identifying risks, dependencies, and opportunities while driving accountability and successful change adoption across multiple workstreams Required Qualifications: 5+ years of experience in business management, strategy, project/program management, operations, consulting, or related disciplines Proven ability to lead complex initiatives and deliver results in a large, matrixed organization Strong executive communication and presentation skills with demonstrated experience preparing materials for senior leaders. Ability to influence stakeholders across multiple functions and levels without direct authority Experience driving organizational change, process improvement, and operational excellence initiatives Strong analytical, problem-solving, and decision-making skills Demonstrated success managing multiple priorities in a fast-paced environment Proven ability to build effective relationships and partnerships across diverse stakeholder groups Advanced PowerPoint and Excel proficiency Desired Qualifications: Experience supporting executive leadership teams or enterprise-wide initiatives Knowledge of workforce planning, employee engagement, organizational effectiveness practices Experience leveraging automation, reporting tools, and data analytics to drive business outcomes Familiarity with financial management and business planning processes Experience working within large financial services organizations Minimum Education Required: Bachelor's degree or equivalent experience in Business, Finance, Accounting, Management, or related field. Skills: Strategic Leadership Business Management Organizational Effectiveness Employee Experience Executive Communications Stakeholder Management Operational Excellence Process Optimization Workforce Planning Governance & Executive Support Data Analytics & Reporting Organizational Influence Cross-Functional Leadership Automation & Transformation Shift: 1st shift (United States of America) Hours Per Week: 40 Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Business Support Manager II.

more at Ghr.

Relationship Banker

Relationship Banker

Relationship Banker

similar roles.

Sales Development Representative I

Sales Development Representative – Entry Level

Clinical Account Manager (HYBRID)

Clinical Account Manager (HYBRID)

Community Connector

Sales Development Representative