Job title Account Director – Digital
Based London HQ
About TEAM LEWIS
We are a global marketing agency that has gone from start-up to multi-national in little over two decades. Our success is due to a combination of factors: talented people delivering award-winning campaigns; expanding client relationships into new markets or services; making strategic acquisitions. The agency, its people and client campaigns have won many prestigious awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.
At the heart of the business is TEAM LEWIS Foundation. In January 2021, there was a need to respond to the challenges the COVID pandemic brought to communities and charitable organisations. TEAM LEWIS saw that support was crucial and change was needed to make that happen. Our local causes scheme was launched. Every member of TEAM LEWIS can nominate a local cause close to their heart to receive a cash donation. In addition, nominated causes can also benefit from a donation in kind of expertise, time, and resources. In the past year TEAM LEWIS has donated almost $2million to 445 causes around the world. You can read more about TEAM LEWIS Foundation at https://www.teamlewis.com/impact2021/.
Purpose of the role
The Account Director is a hands-on, client-facing role leading the end-to-end delivery of digital projects - from full website builds through to ongoing digital and social programmes. You'll take client briefs, shape them strategically, and work closely with UX/UI designers to bring them to life, before presenting solutions back to clients. This is a delivery-focused role for someone who enjoys being close to the work as well as the client relationship.
Responsibilities
Own end-to-end delivery of digital projects, including full website builds (often corporate-focused: investor-facing sites, careers/employer-brand sites for prospective employees) from brief through to launch
Take a client brief, think through it strategically, and translate it clearly for UX/UI designers — consulting with them throughout the design and build process
Present strategic and creative recommendations to clients with confidence and clarity
Manage day-to-day client communications, acting as the primary point of contact and ensuring excellent service and satisfaction
Plan, implement and maintain digital marketing and social media (organic and paid) projects/campaigns for TEAM LEWIS clients
Use analytics and reporting tools to measure performance, generate insight and demonstrate ROI across digital and social channels
Monitor and report on account KPIs, ensuring accurate reporting
Manage resourcing and staffing on projects, keeping delivery on budget and on schedule
Address any reasons for client dissatisfaction promptly, putting in place proactive steps to strengthen the relationship
Support the new business process: act on leads generated and help turn them into tangible opportunities
Ensure financial and operating processes and procedures are properly executed
Be a collaborative, encouraging and supportive member of the UK team
About you
You're an enthusiastic Senior Account Manager or Account Director, who's happy getting into the detail of project delivery, not just overseeing it from a distance. You have a strong track record of managing digital projects - particularly website builds - from brief to launch, and you're comfortable working with corporate clients (e.g. investor relations or employer-brand sites). You know your way around analytics and can use data to tell a clear performance story. You're confident taking a brief, thinking about it strategically, and translating that thinking for UX/UI designers - consulting with them as the project develops - before presenting the result to clients. You're not afraid to challenge convention or share a different point of view. The digital landscape is moving fast, and we want someone who brings fresh thinking rather than simply executing the brief in front of them.
Background working in a communications, digital, advertising or marketing agency, managing digital projects for corporate clients
Hands-on experience delivering website projects end-to-end (brief, strategy, design consultation, build, launch)
Not from a commercial/ecommerce background - corporate/B2B project experience preferred
Working knowledge of analytics tools and reporting on digital/social performance and ROI
Comfortable managing budgets, resourcing and timelines to keep projects on track
Confident presenting strategic and creative recommendations to clients
Strong written and verbal communication and presentation skills
Ability to problem solve, project manage and multi-task
Collaborative team player, comfortable consulting closely with UX/UI designers
This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.
TEAM LEWIS is an Equal Opportunity Employer. We are committed to creating and fostering an environment focused on equality, empowerment, and respect. We strive to create an inclusive workplace that supports and celebrates our diversity. We continue to invest in our efforts to ensure that TEAM LEWIS is a place where everyone can thrive.