Hub Coordinator - Stoke
Location: Stoke
About Truckforce
Our TruckForce service network is made up of Goodyear equity-owned hubs and independent service providers specialising in the lifecycle management of truck tyres. Goodyear tyres are the product of over 100 years of innovation and state-of-the-art technology, offering very high levels of performance and safety and is a brand that is looking for several tyre fitters to support them all the way through their career.
Why This Role Matters
· Support the successful day-to-day operation of the hub.
· Help deliver excellent service and maintain strong customer relationships.
· Contribute to the performance, profitability, and efficiency of the hub.
· Play a key role in leading and developing a high-performing team.
What You’ll Do
· Support the Hub Manager in achieving sales, margin, and performance targets.
· Lead and motivate the team to deliver excellent customer service and operational standards.
· Manage daily hub operations, including scheduling, inspections, breakdowns, and callouts.
· Process invoicing, resolve queries.
· Ensure compliance with health and safety standards at all times.
· Step in for the Hub Manager when needed.
· Potentially Support out of hours callouts in busy times ( If Qualified in Commercial tyre fitting)
What We’re Looking For
· Experience in the automotive or commercial tyre industry is highly desirable.
· Qualified in commercial tyre fitting is highly desirable but not essential as training can be given.
· Proven ability to lead a team and deliver excellent customer service.
· Experience working with customers.
· Strong IT skills, including Excel and the ability to learn new systems
· Good numeracy and literacy skills.
· Ability to work independently, take initiative, and manage responsibilities.
· Strong communication, problem-solving, and organisational skills.
Important Information:
· Full-time, permanent Hub Coordinator position within Truckforce Stoke (part of Goodyear).
· Competitive salary with bonus scheme, overtime and use of company van when available.
· Benefits include pension, life assurance and 25 days holiday, plus Bank holidays
· Opportunities for career development within a global organisation.
We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.