Compliance Associate
Leeds | Full Time
Who are Zuno?
Zuno is a global platform connecting brands with skilled engineers to power installations in the home.
Our digital platform connects engineers with installation jobs across the UK, with over 15,000 engineers signed up to our network and growing.
We work with some of the biggest names in home energy, including E.ON, EDF Energy, Worcester Bosch and Tesla, helping get their products installed in customers’ homes, from boilers and solar panels to battery storage and EV chargers.
What makes us different? Technology. Think about what Uber did for taxis and Amazon did for retail. Zuno is bringing that same digital-first thinking to home energy, connecting brands, products and engineers through technology to make installations simpler, smarter and more scalable.
The Role
We’re looking for a Compliance Associate to join Zuno and help make sure our regulated services, customer journeys and partnerships operate in the right way. This is a great opportunity for someone with some FCA-regulated experience who wants to develop their career across compliance, governance and risk.
What you’ll be doing
You’ll work with teams across Zuno and our external partners to help keep compliance at the heart of how we operate.
Monitoring compliance across regulated sales and customer journeys.
Supporting Consumer Duty, conduct risk, complaints and customer outcomes.
Reviewing customer interactions as part of our Quality Assurance process.
Supporting governance meetings, audits, reviews and regulatory requests.
Producing reports and dashboards to track compliance, quality and risk.
Identifying improvements to processes and customer journeys.
Working with teams to provide feedback, support and challenge where needed.
What we’re looking for
We’re looking for someone who is curious, organised and keen to learn. You don't need to know everything already, we want someone who is comfortable asking questions, taking ownership and getting stuck in.
Experience in an FCA-regulated environment.
An understanding of Consumer Duty, conduct risk and customer outcomes.
Experience in compliance, QA, governance, risk or operational processes.
Strong attention to detail and communication skills.
The ability to interpret guidance and turn it into practical actions.
Experience with Credit Broking, FCA Appointed Representative models, complaints, vulnerable customers, financial promotions, audits, SOX or SOC 2 would be a bonus.
Benefits
30 days annual leave + bank holidays
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
After probationary period*
Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.