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MAMatrix42 logo

Matrix42

Lublin

Customer Engagement & Service Agent.

PART TIMEREMOTE

Your mission

Customer help center for public institution
Start of work – November 2026

Tasks:
  • answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
  • channels: phone (inboud, outbound), livechat (inbound)
Address - Aleja Wincentego Witosa 16, Lublin
Lublin, lubelskie

Employment contract
Full time, part time
junior consultant(Junior), consultant (Mid / Regular)
Hybrid or on site position

Open now
Looking for many people
open positions: 2

Shift work:
no
Working days:
Monday through Friday
Working hours:
8:16, 9:17 or adjusted if part time
Possible night time hours:
no
Form of payment:
monthly
Wage calculation:
Fixed base rate + an hourly rate

Your profile

  • Experience in customer service in the last 2 years (at least 12 months) – essential,
  • Polish language skill on C1 level - essential,
  • English language skill on B1 level - essential,
  • Ukrainian language skill on B2 level – essential,
  • Polish sign language on B2 level – optional,
  • Student status – optional,
  • No criminal record,
  • Secondary education,
  • High manners and personal communication skills,
  • The ability to write quickly and correctly,
  • Readiness to receive a large dose of information on entrepreneurs' law.

Our Benefits

  • full-time or part-time employment contract,
  • paid training,
  • parking under the building,
  • salary that increases with experience, 
  • subsidized employee meals,
  • private medical care,
  • subsidies for sports activities (FIT PROFT card)

Your contact person

For questions, please feel free to reach out to Kalina Stachel ([email protected]
Pay
Not stated
Where
Lublin · Remote Poland
Work
Remote
Type
Part time
Posted
30 Mar, 2026
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