Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. About FOCUS  FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.    When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.    Position Objective   The Underwriter Associate CL-I provides high-quality, concierge-level service to insureds and agents by managing and multi-tasking across a broad range of servicing functions for workers’ compensation accounts, including complex billing matters, payroll adjustments, audit payment plans, and the coordination of loss runs and experience modification factors. This role handles a high volume of incoming calls, emails, and chats related to policy servicing, renewals, billing inquiries, cancellations, audits, and account maintenance, while effectively prioritizing multiple requests simultaneously. The Underwriter Associate CL-I plays a critical role in supporting the full policy lifecycle by delivering timely, accurate communication, maintaining regulatory compliance, and ensuring operational efficiency and service quality standards are consistently met.  Description  Customer & Agent Servicing (Calls, Emails, and Chats) Receive and manage a high volume of incoming calls, emails, chats, and service tasks related to workers’ compensation policies, including: Policy document and endorsement requests Complex billing inquiries and audit-related questions Renewal reviews and policy status updates Claims inquiries by directing customers to the appropriate claims resources and adjuster contacts Cancellation and reinstatement inquiries Communicate professionally and effectively with insureds, agents, and underwriting partners to: Confirm renewal processing and binding status Provide timely billing, audit, and service request updates Review potential cancellations and explain policy status Address general workers’ compensation coverage questions within authority Support agents by preparing policy documentation, coordinating service requests, and managing service needs for both voluntary and assigned risk policies, ensuring a consistent, high-quality customer and agent experience. Policy Processing & Account Management Process and manage workers’ compensation policies, including new business, renewals, voluntary, and assigned risk accounts, ensuring accuracy, completeness, and timely delivery to policyholders and agents. Review policy information for correctness, including payroll, classifications, billing setup, and endorsements, and resolve discrepancies as needed. Maintain thorough and compliant documentation of all servicing activity, ensuring clear audit trails and adherence to regulatory and service standards. Proactively follow up on outstanding items, coordinating across teams as needed to ensure all service requests are resolved within established timelines while effectively managing multiple priorities. Compliance, Quality & Continuous Improvement Ensure all workers’ compensation servicing activities (including voluntary and assigned risk policies) are completed in accordance with regulatory requirements, carrier guidelines, and internal service standards. Maintain high quality and accuracy across calls, chats, emails, and task processing while effectively multi-tasking and prioritizing competing requests. Identify trends, recurring issues, or process gaps and escalate appropriately to support continuous improvement. Actively participate in training, updates, and cross-functional collaboration to remain current on product knowledge, billing practices, audits, and service expectations. Claims Support & Coordination Assist callers with claims-related inquiries by providing adjuster contact information and directing them to available resources for claim status and bill payment. Document claim-related inquiries and guidance provided, ensuring accurate records and timely communication as needed. Participates as a member of the Service Center Flex Team; can expect to be cross-trained in other units/areas and should be prepared to assist with workload in those areas throughout the workday as business needs require. Work Experience    Experience: 3–5 years of progressive experience within the workers’ compensation insurance industry. Prior call center and or high-volume customer service experience is a plus. Experience handling customer inquiries via chat, providing timely, accurate, and professional responses while maintaining engagement and service quality. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Experience with management systems such as ImageRight or similar platforms. Ability to operate office equipment: scanners, copiers, fax machines, calculators. Knowledge, Skill and Abilities   Accountability: Owns outcomes and meets expectations with integrity. Client Service Orientation: Acts promptly and professionally to resolve client needs and improve satisfaction. Communication: Communicates clearly in verbal and written formats; bilingual (English/Spanish) preferred. Problem Solving: Gathers relevant information and proposes practical, timely solutions. Technical Acumen: Understands and applies technical knowledge of P&C insurance in client-facing discussions. Sales Insight: Applies consultative selling and identifies opportunities to offer additional value. Organization: Manages multiple priorities in a fast-paced environment while meeting deadlines. Professionalism: Exhibits respect, tact, and accountability under pressure. Team Support: Fosters collaboration and assists team members as needed. Working Conditions   Work Schedule: Monday through Friday 9am-6pm EST.   Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process. We’re a leader in the space. We foster ongoing innovation. You get all the benefits of a growing and fast-paced company, while enjoying a very entrepreneurial culture. The team is really motivating. You’ll work with people who are as energetic, smart, and determined as you are. You’ll be managed by the best, too. Your work will be immediately impactful. You’ll be able to see your direct impact on our growth. You won’t be just another cog in the wheel. We embrace change. This is not where you'll find ‘predictable’. Our team wears many hats and has to go with the flow to deliver on our goals and get the job done. We are a team of collaborators. We work together to ensure the best possible solutions for our internal teams. It is common for us to get outside our swim lanes. Our environment provides continuous learning. Team members often have to branch out of their comfort zone. Taking ownership is an opportunity and we believe failures might lead to a better solution. Consisting of a team of talented, experienced, and trusted professionals that have been serving the property and casualty insurance industry for more than 75 years, Team Focus Insurance Group has a history of financial stability, growth through innovation, and constant progress. When you join Team Focus, you immediately become one of our most valued components. That means you can look past the paycheck and excellent benefits to an environment that will help you grow and accomplish your professional goals and objectives through teamwork. Our “3L” philosophy is designed to help all our team members: Learn something new every day; Laugh every day; and Love what you do and who you do it with. This philosophy makes for stronger individuals and, in turn, a stronger team. It also makes certain that Team Focus can deliver on a collaborative vision of being the best we can be for our customers, our partners, and our people. If you have an interest in joining a true team, one in which individual members thrive and build on the success of the whole, it’s time for us to talk.

Underwriter Associate CL-I Worker's Comp.

more at Peak6group.

Underwriter Personal Lines - III

Underwriter CL - Associate

Talent Community - Customer Service Representative

similar roles.

General Manager - Coral Square

General Manager - Streets @ Southpoint

Sales Trainer

Sales Development Representative

Consultant, EPR Communications, Global Health Programs

Monitoring, Evaluation and Learning (MEL) Officers, AFGHS-PATH