Position Overview
The primary responsibility of this role is to review vehicle buyback cases and accurately identify and document both the initial and final defective causal part and/or condition that led to the vehicle's repurchase by the manufacturer/dealer under "lemon laws."
Key Responsibilities
- Review repair records, service orders, and customer communications to determine the specific defective causal part(s) responsible for the vehicle repurchase.
- Enter causal part(s) and/or condition that led to buy back into the internal database.
- Work collaboratively with Quality Engineers and various internal departments to assist in identifying the causal part(s) and/or condition.
Required Skills and Qualifications
- Demonstrates strong attention to detail for precise documentation and data entry.
- Excellent communication abilities.
- Familiarity with automotive repair procedures and diagnostic methods.
- Ability to multitask effectively.
- Proficient in Microsoft Suite: Including Excel (mid-level) and PowerPoint.
Education and Experience
- High school diploma or above; a four-year engineering degree is preferred.
- Experience in automotive repair and product quality.
- Strong skills in communication, organization, prioritization, and follow-up.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $30/hr to $40/hr based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.