Role Summary
KDCI Outsourcing is looking for a Forward Deployed Engineer to work directly with clients, embedding technical solutions into their environments. You'll bridge the gap between product and customer, customizing implementations to solve specific business challenges.
Key Responsibilities
Work directly with clients to understand technical and business requirements
Customize, configure, and deploy solutions within client environments
Build integrations between the product and client systems
Troubleshoot issues on-site (virtually or in person) and provide rapid fixes
Gather client feedback and relay it to product and engineering teams
Document deployment processes and best practices
Requirements
3+ years of experience in a client-facing engineering or solutions role
Strong software engineering fundamentals across at least one stack
Excellent communication and stakeholder management skills
Ability to work independently and adapt quickly to new environments
Experience with APIs, integrations, and troubleshooting production systems
Nice-to-Haves
Experience in a startup or fast-paced client-deployment environment
Familiarity with cloud infrastructure and DevOps practices
Willingness to travel or work flexible hours across time zones