βοΈ Service Advisor
π Location: Vision Ford Lincoln β Wahpeton, ND
π Employment Type: Full-Time
π° Compensation: Base + Commission
π§ Job Description:
Vision Ford Lincoln is looking for a customer-first, detail-driven Service Advisor to join our high-performing service team! Youβll be the trusted guide for our customersβhelping them understand their vehicleβs needs, recommending solutions, and ensuring every visit is smooth, efficient, and positive. π¬β¨
Your ability to communicate clearly, stay organized, and create confidence will directly contribute to the level of service our customers expect from the Vision brand. π€
π What Youβll Do:
- π Welcome and assist customers with professionalism and care
- π Listen to concerns and document repair needs accurately
- π§ Translate technical information clearly and honestly
- π Keep customers updated throughout their vehicleβs visit
- π οΈ Collaborate with techs to ensure timely service
- π‘ Upsell maintenance plans, warranties & service specials
- β
Finalize repair orders and ensure full customer satisfaction
- π² Follow up after service to build long-term relationships
Requirements
π What Youβll Need:
- π§ββοΈ Prior Service Advisor or customer service experience (preferred)
- π¬ Strong communication + problem-solving skills
- π¦ Ability to handle a fast-paced environment with ease
- π Basic understanding of vehicle systems and repairs
- π» Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
- π High school diploma or equivalent (some college a bonus)
- π Valid driverβs license & clean driving record
Benefits
π What We Offer
- π΅ Competitive PayΒ (Hourly plus Commission, monthly and/or quarterly performance bonuses)
- π₯ 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
- π‘οΈ Retirement plan with Company Match
- π Paid Training & Certification
- ποΈ Paid Time Off + Holidays
- πΈ Employee discounts on vehicles, service, and parts
- π€ Positive Team Culture with real career growth