Title: Client Service Associate
Primary Division: Golf
Location: Scottsdale, AZ
Job Status: Full Time/Salaried, Exempt
Company Overview:
The Familie is a full-service talent management agency with clients across sports, music, and entertainment. Known for its unique, integrative approach to representation, The Familie prioritizes client legacies over short-term gains, empowering talent to excel across every facet of their careers. We provide comprehensive off-field support, including creative services, digital strategy, social media support, and lifestyle concierge services to ensure our clients thrive beyond the spotlight. Headquartered in Nashville, The Familie also has offices in Los Angeles, Scottsdale, and San Diego.
For more information, visit thefamilie.com.
Position Overview:
The Client Service Associate will play a key role in delivering white-glove support to professional golf clients, ensuring seamless day-to-day operations across travel, scheduling, and lifestyle management. This role works closely with agents and internal teams to proactively anticipate client needs, manage logistics, and support the overall client experience both on and off the course. This role reports directly to the President of Golf.
Responsibilities:
- Serve as a key point of contact for client needs, ensuring timely, professional, and discreet communication across athletes, agents, and internal teams
- Own end-to-end coordination of client logistics, including tournament travel, accommodations, ground transportation, itineraries, and scheduling — ensuring seamless execution at all times
- Proactively anticipate client needs during tournament weeks and travel periods, ensuring clients are fully prepared across all commitments and obligations
- Support the delivery of white-glove client services, including lifestyle coordination, reservations, event planning, and other concierge-level requests
- Assist agents in managing client affairs by maintaining alignment across schedules, priorities, and external commitments (e.g., appearances, sponsorship obligations, pro-ams)
- Support the planning and execution of client events, appearances, and key moments, ensuring a high level of organization and attention to detail
- Maintain accurate and up-to-date client records, schedules, and preferences using internal systems (e.g., Monday.com), ensuring visibility across teams
- Build and maintain strong relationships with clients, agents, and internal stakeholders to support a seamless, high-quality client experience
- Identify and resolve client needs proactively, exercising sound judgment and maintaining discretion at all times
- Deliver a consistent, high-touch service experience across all client interactions, reinforcing The Familie’s standard of excellence
- Maintain and manage client social media calendars, assisting with content planning and supporting overall social media strategy in partnership with internal teams
Requirements
Qualifications:
- Extremely organized with acute attention to detail
- Collaborative, team-oriented work style with the ability to build effective business relationships.
- Ability to resolve client issues efficiently and with professionalism.
- Superior oral and written communication skills
- Commitment to delivering exceptional client experiences
- Thrive in a fast-paced environment, able to prioritize multiple responsibilities and meet deadlines
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), with the ability to build and manage trackers, presentations, and client-facing materials
- 2–3 years of experience in client services, events, account management, or a related role