About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Own the full client relationship after a sale closes, guiding new accounts through rollout and into steady day-to-day use of a software platform. Serve as the main link between customers and engineers, handling setup, user training and the measurement of results.
What you'll do
- Guide new customers through launch with frequent hands-on sessions at the start, then regular check-ins across a book of accounts.
- Act as the single company voice on large customer meetings that include clinical and executive participants.
- Configure connections to customer systems, roll out the platform and teach end users how to work with it.
- Convert customer feedback and problems into precise requirements for engineers and keep following up until they are solved.
- Measure the value each rollout delivers, flag opportunities to grow accounts and help shape repeatable processes as the company takes on larger customers.
Requirements
What we're looking for
- Roughly 1 to 3 years of professional experience after university, with a year or more in a client-facing implementation, rollout or customer success position where you personally managed the customer relationship.
- Background at a young, fast-moving company, with comfort in unclear situations and a habit of creating your own working methods.
- Solid technical grounding, including some SQL, and the ability to speak plainly with engineers.
- A four-year degree from a highly ranked US university.
- A crisp, to-the-point communication style, able to lead a meeting with a large customer group single-handedly.
- Living in New York City or ready to move there, working in the office five days each week.
- Existing US work authorization.
Bonus points
- Hands-on rollout experience with machine learning products, workflow automation or data tooling.
Benefits
Compensation and benefits
- Base salary: USD 130,000 to 150,000 per year
- Equity
- Health, dental and vision coverage
Location and work model
- New York, NY, United States
- On-site, 5 days per week in office
- Full-time