Job Description and Requirements The Consumer Lending Representative will have the ability to work from home after a period of training (time frame may vary). Training will take place at the Staples location: 5253 S. Staples, Corpus Christi, TX 78411. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided). Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. As a Consumer Lending Representative, you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You’ll provide exceptional service while you process and finalize a variety of consumer loans, and you’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you. Essential Functions and Responsibilities: Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans. Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate. Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU. Process paperwork, and collect fees required to complete title work. Inform members of loan decisions and provide information for ancillary loan products. Maintain current working knowledge of RBFCU policies and procedures and regulatory laws. Include appropriate people in decision-making process and make timely and informed decisions. Accept responsibility, follow through on commitment, and react well under pressure. Strive to meet or exceed department standards. All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: High School Diploma or G.E.D. A minimum of 9 months financial institution experience or 1½ years customer service experience Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch) Possess excellent organizational, communication, and interpersonal skills Ability and desire to work well in a team environment and develop strong working relationships with external parties Good attendance, promptness, accuracy and time management is essential Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.) Preferred: Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Careers at RBFCU Established in 1952, Randolph-Brooks Federal Credit Union is a full-service financial cooperative whose mission is to improve members’ economic well-being and quality of life. With assets exceeding $19.6 billion, RBFCU serves more than 1.1 million members at branches throughout Texas and Oklahoma, and online at rbfcu.org and the RBFCU Mobile® app. Recognized for financial stability, our credit union has consistently received the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We’re frequently recognized as one of the best workplaces on a local and national level. Our Benefits RBFCU is proud to offer a comprehensive benefits package, including: 401(k) with matching incentives — up to 10 percent Competitive pay Medical, vision and dental benefits available to employees and their families from the first day of employment Tuition reimbursement plans Life insurance Pharmacy discount programs Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options Paid time off Parental leave Company-paid benefits include: Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities Apply to join the RBFCU family!

Contact Center Representative: Consumer Lending - Corpus Christi.

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