Privacy Notice We, at PSG Global Solutions, INC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, INC (a Teleperformance company) needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect, and prevent fraud, and carry out our business activities. Our Privacy Notice is provided to inform you of how PSG Global Solutions, INC (a Teleperformance company) processes your personal data, and we regularly review it to ensure that it is up to date. Before proceeding with your application, please review our Candidate Privacy Notice to understand how we collect, use, store, and protect your personal data in connection with the recruitment process. By clicking “Apply”, you acknowledge that you have been provided access to and have had the opportunity to review our Candidate Privacy Notice. Click here to read the PSG Global Solutions Candidate Privacy Notice Job Description: The Billing Specialist is responsible for the end-to-end preparation, validation, and distribution of invoices, as well as supporting collections and reconciliation activities for client accounts. This role ensures billing accuracy, timely invoicing, and strong financial control while partnering closely with Client Management, Finance, and other internal stakeholders. The position plays a key role in maintaining revenue integrity, improving billing efficiency, and supporting a smooth billing-to-collection cycle in a fast-paced shared services environment. Key responsibilities include, but are not limited to: Billing and Invoicing Own the preparation, validation, and issuance of client invoices in accordance with internal controls and client-specific billing agreements Ensure all invoices are accurate, complete, and distributed within agreed timelines Maintain consistency in billing processes and resolve invoice-related issues with internal teams and clients Accounts Receivable and Collections Support accounts receivable activities including payment tracking, aging review, and collections follow-ups Conduct timely follow-ups on outstanding balances and coordinate dispute resolution when needed Escalate overdue accounts and high-risk receivables in accordance with defined processes Reconciliation and Financial Reporting Perform billing and account reconciliations to ensure accuracy between billing systems, financial records, and client data Generate and maintain financial and reconciliation reports for internal review and audits Investigate and resolve discrepancies in billing and payment records Data Management and Reporting Analyze billing and financial data using Excel to identify trends, errors, and opportunities for process improvement Maintain, enhance, and standardize billing templates and reporting tools to improve efficiency and accuracy Ensure accuracy and integrity of billing and reporting data across systems Cross-Functional Collaboration Work closely with Client Management, Project Managers, Finance, and other stakeholders to resolve billing and AR-related issues Support internal and external audits by providing required billing documentation and reports Communicate billing and collections updates clearly to stakeholders and clients Process Improvement Document billing and AR processes and ensure alignment with operational standards Identify process gaps and recommend improvements to enhance accuracy, efficiency, and scalability Support implementation of standardized billing practices across teams Requirements: Bachelor’s degree in Accounting, Business, Finance, or a related field; or equivalent experience with a minimum of 5 years in billing or invoicing roles Strong experience in billing, accounts receivable, and reconciliation, preferably within a shared services or BPO environment Hands-on experience with QuickBooks or similar accounting systems Advanced Excel skills (reporting, reconciliation, data validation, and template management) Strong analytical and problem-solving skills; able to manage multiple deadlines Excellent communication skills in English for collaboration with global stakeholders Amenable to night shift work Nice-to-have: CPA certification Experience with Microsoft Dynamics 365 (D365) or similar ERP systems Experience in collections within a shared services or global finance environment What Do You Think? Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations. We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct. We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants. If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline. We ensure a zero-retaliation policy, and you may also choose to report anonymously. You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values 📌 Report online: tp.integrityline.com 📌 Philippines toll-free hotline: 1-800-1322-0136 Protecting Yourself During Recruitment To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews. We never request payments for applications, applicant portals, or any other part of the hiring process. Always apply only through our official Careers portals. Once you apply online, you will receive a unique applicant ID that can be verified by authorized PSG representatives. Do not share personal information or documents without this ID.

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