Join the LSH Auto family as a Host, and become a vital part of our exceptional customer experience at our flagship dealership in Stockport. As the first face customers see when they enter, you will play a crucial role in welcoming and guiding visitors, creating a welcoming environment that reflects our commitment to quality service.
Your responsibilities will include greeting customers with a friendly demeanor, directing them to the appropriate departments, and providing them with information about our vehicles and services. You will ensure that guests feel valued and help foster long-lasting relationships between our brand and the community.
This position provides a fantastic opportunity to engage with customers daily and contribute to a team that values customer satisfaction and excellence.
Requirements
Key Responsibilities:
- Warmly welcome customers and provide them with an overview of our services.
- Assist customers with inquiries, ensuring they have all necessary information.
- Maintain an organized and inviting reception area.
- Schedule appointments and manage customer flow efficiently.
- Collect feedback to improve the overall customer experience.
Qualifications:
- Proven experience in a customer service role, preferably in the automotive or hospitality sector.
- Exceptional communication and interpersonal skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- A positive attitude and a proactive approach to customer engagement.
- Basic computer skills and familiarity with CRM systems are an advantage.
Benefits
Colleague Referral Scheme (£500 - £1000)
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided