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AOAoins logo

Aoins

Home Office Branch, United States of America

Casualty Claims Representative.

SECURITY
A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description Applications are accepted on an ongoing basis. An open position may not be available at this time. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team. Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This position involves handling a variety of liability claims, including premises liability, non-auto bodily injury, property damage, personal injury, and advertising injury, under Commercial General Liability (CGL), Businessowners (BOP), and Umbrella, Home, and Farm policies. Claims may involve complex liability investigations, coverage disputes, contractual indemnity issues, and litigation. This job requires mastery of claims-handling skills and requires the person to: Manage an active caseload of casualty claims from initial investigation through resolution within established authority limits. Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation. Analyze and interpret policy coverage, evaluate negligence and liability, identify potential defenses, and determine damages. Negotiate claims settlements in accordance with company procedures and within authority limits. Work collaboratively with defense counsel on litigated claims, including participation in mediations and attendance at trials as needed. Communicate claim status to all relevant stakeholders, including insureds and agents. Maintain accurate documentation in company systems and adhere to regulatory and internal standards. Participate in training and education programs to enhance claim-handling skills. Travel as needed for onsite investigations or meetings. Maintain punctual attendance according to an assigned work schedule at a Company-approved work location. Desired Skills & Experience Bachelor’s degree or equivalent combination of education and related experience. At least 3 years of casualty claims experience. Experience handling premises liability, non-auto bodily injury, and property damage claims preferred. Basic understanding of casualty policy language. Strong verbal and written communication. Ability to gather and interpret information for effective claims resolution. Demonstrated ability to manage time and tasks efficiently. Interpersonal skills to deal with diverse customers and situations. Benefits Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you! Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law. Please note that the ability to work in the U.S. without current or future sponsorship is a requirement. Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002. Find out why working here is more than just a job - apply today! Not sure what type of position you're looking for? Click the button below to send us your resume.
Pay
Not stated
Where
Home Office Branch, United States of America
Work
Not stated
Type
Not stated
Posted
21 Oct, 2026
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