Job Summary
The Branch Manager is responsible for leading and managing the overall performance of the branch, including sales, operations, customer service, quality assurance, and team development. This role ensures all KPI's are achieved while maintaining branch efficiency, compliance, and alignment with the company's strategic objectives. Sales performance is tracked separately by program (Caribbean and European), and team success directly influences incentive eligibility.
Responsibilities
1. Sales Performance o Lead the branch’s sales team to meet and exceed monthly and annual sales targets.
- Monitor individual and team performance; implement corrective action plans when needed.
- Track Caribbean and European program performance independently to ensure accurate incentive distribution and program-specific strategies.
2. Financial Oversight
- Ensure timely follow-up on FFP payments, invoices, and receipts.
- Collaborate with the finance department to maintain financial accuracy and accountability.
- Minimize financial discrepancies and promote cost efficiency within the branch.
3. Human Resource Management
- Recruit, train, and mentor staff to build a competent and motivated team.
- Monitor team productivity and branch health through regular performance reviews.
- Foster a positive work environment focused on collaboration, accountability, and results.
4. Quality Assurance
- Ensure timely and professional lead response, full document submission, and proper CRM usage.
- Oversee office readiness and daily operational effectiveness.
- Ensure data integrity and high-quality client engagement throughout the sales process
5. Customer Relations
- Resolve client complaints efficiently while maintaining brand reputation.
- Uphold customer satisfaction by ensuring a smooth, transparent, and supportive experience.
- Prevent legal escalations and reinforce trust with clients.
6. Marketing Support
- Collaborate with the marketing team to implement local campaigns and initiatives.
- Provide feedback on market trends and customer insights to guide marketing strategy.
- Promote brand visibility and client engagement in your region.
Requirements
- To be considered for this role, candidates should possess:
- A Bachelor’s degree in Business Administration, Management, or a related field.
- At least 8 years of experience in Banking, Real State, Hospitality or Consulting.
- Proven leadership skills with a strong focus on team development and sales performance.
- Excellent verbal and written communication skills in both Arabic and English.
- Strong analytical, reporting and problem-solving abilities.
- Knowledge of financial management and customer service principles.