- Business Requirements Management: Conduct requirement gathering workshops with business and IT stakeholders. Analyze business processes, pain points, and improvement opportunities. Elicit, document, and validate functional and non-functional requirements. Facilitate requirement sign-offs and scope alignment. Manage requirement changes and traceability throughout the project lifecycle.
- Salesforce Solution Analysis Translate business requirements into Salesforce solution requirements. Collaborate with Architects and Developers to define optimal solutions. Recommend standard Salesforce capabilities before custom development. Support data model discussions, security requirements, and business process design. Ensure solutions align with business objectives and Salesforce best practices.
- User Story & Backlog Management: Create Epics, Features, User Stories, and Acceptance Criteria. Maintain and prioritize product backlog in collaboration with Product Owners. Support sprint planning, backlog refinement, and release planning activities. Ensure user stories are development-ready and testable.
- Process Mapping & Documentation: Develop As-Is and To-Be process flows. Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and process maps. Document business rules, workflows, integrations, and system dependencies. Maintain requirements traceability matrices and project documentation.
- Stakeholder Management: Act as the primary liaison between business users, clients, and technical teams. Facilitate discovery sessions, workshops, and solution review meetings. Manage stakeholder expectations and resolve requirement conflicts. Present solution recommendations and project updates to leadership and clients.
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