It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Rock Dental Brands, a leader in the DSO industry has an amazing opportunity for a highly motivated, confident and experienced managerial leader to join us as an Orthodontic Regional Operations Manager. You will lead a team of Practice Managers through daily operations and ensuring KPI's are being met. The Regional Operations Manager will be responsible for the overall performance and managing all operational aspects of the clinics assigned. The Regional Operations Manager’s (ROM) first priority is to ensure the Practice Managers (PM) are providing the best quality care for our patients. The Area Manager will travel to each clinic, hire, train, and develop staff. Job Duties Include: Operational Duties Responsible for consistently and effectively communicating the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, phone and email communications. Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place. Supervise Team Leaders Monitoring of KPIs Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs. Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units. Manage clinics to operate within a budget set forth in communicated KPIs. Customer Experience Ensure that all practice managers, doctors, & teams greet, engage, and manage the flow towards an outstanding customer experience. Responsible for setting and managing stores measurable results related to customer service, as well as having regular conversations with teams regarding customer service. Training & Development Responsible for conducting training on a consistent basis in each practice regarding all relevant related to human resources, compliance, and technical training. Responsible for conducting regular inspections. Qualifications: 3 - 5 years business management experience. College degree preferred or equivalent experience. Strong Communication Skills with both staff and doctors. Attention to Detail. Ability to apply analytics results to process improvement and strategic thinking. Able to travel 60% - 70% of the time if needed. Essential Job Functions: Specific Requirements: Travel will be required frequently in order to maintain appropriate relationships. Use of Google at work and any other tools required by your direct manager. Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings when acting as a representative of the practices or overall business. At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability. We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime. We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.

Orthodontic Regional Operations Manager - Rock Dental Brands.

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