Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.
Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.
What You’ll Do:
- Ensure customer complaint program policies procedures and SLAs are met.
- Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
- Responsible for effectively documenting the complaint resolution and any required follow-up
- Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
- Assist with recommendations for enhancements to employee training
Requirements
- Minimum High School diploma or equivalent. College Degree preferred.
- Prior law firm experience and/or knowledge of the legal and collections industry preferred
- Highly detail oriented analytical and strong organizational and communication skills.
- Ability to work independently
- Exceptional analytical and problem-solving skills
- Excellent written communication skills.
- Problem solving skills.
Benefits
- Competitive Base Salary
- Medical and Dental coverage; 401K plan with company match
- PTO
- Paid Parental Leave
- $20 to $25 per hour
“We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer or guarantee of employment”.