Pay Range $16.64 - $23.30 Schedule Information Scheduled Weekly Hours: 29 Work Shift: 5:45a-7p, every other weekend rotation required. Find Your Golden Opportunity at Golden Valley Memorial Healthcare Join a team where compassion, excellence, and connection guide everything we do. At Golden Valley Memorial Healthcare, you're more than an employee. You're a valued member of a supportive organization that invests in your growth, encourages professional development, and empowers you to make a meaningful difference in the lives of our patients and communities every day. As a Relief Cook, you'll help ensure ingredients, supplies, and products are prepared and readily available to support daily Café and patient operations. You'll provide friendly, professional service while preparing and serving food and beverages, maintaining a clean and safe environment, processing customer transactions, and supporting the team wherever needed. What You'll Do Provide exceptional customer service by creating a welcoming environment and using AIDET communication standards to support a positive customer experience. Prepare and serve food and beverage items for Café guests, patient operations, and catered events in accordance with standardized recipes, portion controls, and established quality standards. Follow established food safety, sanitation, and HACCP requirements for receiving, preparing, storing, labeling, monitoring temperatures, and documenting food products. Develop and maintain knowledge of menu offerings and pricing while accurately processing point-of-sale transactions, including cash and electronic payments, refunds, and voids. Stock and merchandise food and beverage displays to maintain an attractive and fully stocked presentation while following product rotation, safe holding temperature and signage. Complete opening and closing responsibilities to ensure the Café is prepared and ready for daily service. Operate, clean, and maintain Café equipment according to established guidelines while using appropriate chemicals and personal protective equipment. Maintain a clean, organized, safe, and sanitary environment throughout Café workspaces, equipment, customer service areas, and storage areas. Collaborate with the main kitchen and other team members to maintain product availability, replenish inventory, complete advance preparation, and provide timely support for catered events. Address customer concerns promptly and professionally using appropriate service recovery practices, including HEART, and communicate concerns to supervisory staff as needed. Support coworkers and adjust to changing assignments and priorities to help maintain efficient operations and consistent service, including periods of independent or solo coverage. Demonstrate GVMH Behaviors of Excellence through professionalism, effective communication, teamwork, customer focus, and commitment to the organization and community. What You'll Bring Required Qualifications Ability to prepare and serve food and beverage items while following established recipes, portion controls, food safety practices, sanitation standards, and HACCP requirements. Ability to learn menu offerings, pricing, Café equipment, point-of-sale processes, and established opening and closing procedures. Ability to accurately handle cash, electronic payments, refunds, voids, and other point-of-sale transactions. Strong customer service and communication skills with the ability to create a friendly, welcoming, and professional experience. Ability to multitask, stay organized, and work effectively in a fast-paced environment. Ability to work independently, including during periods of solo coverage, while also contributing positively as part of a team. Flexibility to adjust responsibilities and priorities based on daily operational needs. Preferred Qualities Previous food service, Café, restaurant, hospitality, retail, or customer service experience. Experience with food preparation, point-of-sale systems, cash handling, stocking, merchandising, or catering. A dependable and service-focused approach with strong attention to cleanliness, organization, food quality, and customer satisfaction. What Success Looks Like Success in this role means the Café and patient service operations have the food, ingredients, products, and supplies needed to provide consistent and efficient service. You'll create a welcoming experience for customers, prepare and serve quality products, maintain high standards for cleanliness and food safety, and accurately manage customer transactions. You'll also be a flexible and dependable member of the team who can work independently when needed, support coworkers, adapt to changing priorities, and consistently demonstrate GVMH's expectations for service excellence. Why Join Us At Golden Valley Memorial Healthcare, every role contributes to the experience of our patients, visitors, employees, and community. In this position, you'll have the opportunity to make a positive impact through great food, excellent service, and the small details that help create a welcoming healthcare environment. You'll join a team that values collaboration, customer service, professional growth, and the contributions of employees throughout the organization. Physical Requirements This position requires the ability to perform the physical responsibilities associated with food preparation and Café operations, including standing, walking, reaching, stocking, cleaning, handling food and supplies, and safely operating Café equipment. Education, Certifications & Licensure High school diploma or equivalent preferred Food-service experience preferred Food Handler certification required The Golden Valley Memorial Healthcare Difference Benefits That Support You At Golden Valley Memorial Healthcare, we offer benefits and opportunities that support your well-being, growth and long-term goals. Competitive pay and opportunities for additional incentives Generous paid time off and a focus on work-life balance Medical, dental and vision coverage Retirement benefits with employer contributions Tuition assistance to help you continue your education Career growth, leadership development and advancement opportunities Support for professional development and continuing education Employee recognition programs and a culture that values your contributions. Your Career. Your Golden Opportunity. Join a team where compassion, excellence and connection guide the work we do everyday. At Golden Valley Memorial Healthcare, you'll have the opportunity to grow, make a meaningful impact and help deliver the Golden Standard of Care to the communities we serve. Thank You for Your Interest in Joining Our Team Questions about this opportunity or the application process? Contact our Recruitment Team at [email protected]. Build a meaningful career where your work matters. At Golden Valley Memorial Healthcare, you will find opportunities to grow, supportive teammates who want to see you succeed and the chance to make a difference.

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