Jon Description:
Key responsibilities for this work order include the following:
- Ticket handling, Printer fixing, Chromebook fixing and inventory.
Technical support and problem resolution
- Take the lead in resolving technical issues that require on-site support.
- Conduct thorough troubleshooting to identify the root cause of problems.
- Act as the liaison between on-site operations and the remote IT support team overseas.
- Communicate technical issues and requirements to the remote team accurately and clearly.
- Provide detailed information and documentation to facilitate remote troubleshooting and support.
- Works closely with the remote service desk team to resolve technical issues.
Customer support and service
- Communicates updates, challenges, and tasks to the client in a clear and timely manner.
- Listens actively to client concerns and addresses them appropriately.
- Ensures client satisfaction by following up on issue resolution and providing necessary support.
- Takes personal interest in the quality of work and meeting customer needs.
- Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.
Requirements
-Need to be on-site 2 days a week . Most likely Tuesday and Thursdays
-Have your own transportation
-Will require background check clearance post selection as it is a client pre-requisite