The Food Service Team Member position typically involves a variety of duties centered around providing excellent customer service, preparing food, maintaining a clean store, and ensuring operational efficiency. Here is a general job description for a Food Service Team Member:
Job Title: Food Service Team Member
Key Responsibilities:
- Customer Service:
- Greet and assist customers as they enter the store.
- Take customer orders and provide helpful suggestions based on their preferences.
- Ensure that customers have an enjoyable and satisfying experience.
- Address any customer questions or concerns with professionalism and courtesy.
- Food Preparation:
- Prepare sandwiches, wraps, salads, and other menu items according to Subway's standards.
- Handle ingredients (meats, vegetables, sauces, etc.) and follow food safety protocols for storage and handling.
- Toast sandwiches, prepare hot meals, and ensure proper portion sizes.
- Maintain quality and presentation of food items.
- Cash Handling:
- Operate the point-of-sale (POS) system and process customer transactions (cash, credit, or mobile payments).
- Accurately handle cash and provide correct change.
- Assist with the balancing of the cash register and perform end-of-shift cash counting.
- Store Cleanliness and Maintenance:
- Keep the store clean and organized, including the dining area, restrooms, and kitchen.
- Perform regular cleaning tasks, such as wiping down counters, sweeping, mopping, and emptying trash bins.
- Follow all safety and sanitation procedures, ensuring a safe working environment for both customers and staff.
- Teamwork:
- Collaborate with other team members to ensure smooth operations.
- Assist with training new team members as needed.
- Support team efforts during busy periods and ensure the store runs efficiently.
- Stocking and Inventory:
- Restock ingredients, supplies, and other items as necessary.
- Monitor inventory levels and communicate any shortages to management.
- Ensure that all ingredients and materials are stored properly to maintain freshness and safety.
- Opening and Closing Duties (if applicable):
- Help with opening and closing the store, which may include setting up or breaking down equipment, cleaning, and securing the store.
Skills & Qualifications:
- Customer Service Skills: Friendly, approachable, and focused on delivering an excellent customer experience.
- Team-Oriented: Able to work well with others in a fast-paced environment.
- Attention to Detail: Ensure food quality and accuracy in orders.
- Time Management: Handle multiple tasks simultaneously while staying efficient.
- Physical Stamina: Ability to stand for long periods and perform tasks such as lifting and moving supplies.
- Communication Skills: Clear and effective communication with customers and team members.
- Basic Math Skills: Able to accurately process transactions and manage cash.
Requirements
Job Requirements:
- Must be able to work in a fast-paced, customer-facing environment.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Previous food service or customer service experience is preferred but not required.
- Must adhere to all health and safety regulations.
Physical Demands:
- Ability to lift items weighing up to 25 pounds.
- Standing for long periods and moving around the store.
- Some tasks may involve bending, kneeling, or lifting.
Benefits
Weekly pay.
Competitive hourly wage.
Opportunities for growth and advancement.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation & sick pay)